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mihael902014-08-08 21:55:35
Telephony
mihael90, 2014-08-08 21:55:35

How to organize tracking of calls from the site?

Hello!
I am interested in the following question.
There is an online store, it contains the phone number of the sales manager.
I want to know the following things at the end of each day:
1. How many calls were there in total
2. How many received / not received
3. Duration
4. Incoming phone number
5. Outgoing calls
How can I organize?
It is desirable that my phone number be left. There is currently only one manager.
Preferably some kind of web interface.

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2 answer(s)
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Eugene, 2014-08-08
@cyber-jet

This is for you to the telecom operator, the site only shows the number. The operator maintains detailed billing, which can be ordered in the form of a report. But outgoing unanswered ones will not be reflected there all =. This information can only be retrieved from the subscriber device. Those. In order to own this information, one of the ways to achieve this can be writing a call statistics collector program so that it is not possible to edit it on the part of the user of the device. All this can be implemented on the basis of Android, for example. The EU phone number must be registered to your legal / physical person so that the clientele is not "dragged away", but that's all = this will not save you from many problems))

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Lysenko_S, 2015-07-03
@Lysenko_S

I can recommend Ringostat.com. For all the time of cooperation, we had a complete understanding with them. I appreciate them for their technical support, “golden” personnel work there!

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