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How to organize the work of the department of programmers in a state institution with a hectic flow of tasks?
My question is an attempt to find an option for a good organization of the work of the development department in a state institution.
Given:
Large university (about 5,000 employees and 20,000 students),
Web development department of 6 people (I have been the head of the department for less than a year)
Responsibilities include: self-written website of the organization and various internal information web systems, technical and user support for these systems, as well as rewriting all systems from the old platform (Orcale) to modern ones.
Problems:
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You are doing everything right, well done!
organize a rotation of student slaves (practice or working off - xs what they need now, maybe the first experience for a resume) - this will slightly reduce the
acceptance load - it’s customary in the academic environment to defend one’s F and no one will be substituted because of computer scientists
as much as possible - formalize setting tasks (it is unlikely that you will achieve this from the administration, but from the departments - completely), this will detach any left-wing ball earners
1. Instead of an email, start a service desk system (JIRA, or something free), through which tasks should actually come. If some "customers" are not capable, let them send emails or documents that can be attached/embedded from them into JIRA tickets.
It will be possible to manage priorities, it will be much easier to submit statistics to the top than people were busy with, give an example of the cost in hours to solve a problem or to clarify it in order to identify for management which of the customers is not able to set the task normally, which causes problems.
2. When the statistics are collected, go with it to the top management and seek influence on the "orders".
"Due to some bureaucracy in the organization, some tasks arrive late to the department"
Where do the tasks come from? Who puts them up? Do you communicate with them?
If everything is bad, tasks cannot be avoided, you can at least establish relationships with people working in the department / subdivision from above and setting tasks. So you will receive copies of the tasks on the soap before you get the paper version in the form of a letter / order.
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