How to organize a bug tracker for a web studio/development team?

Question

Helpdesk

task: to organize convenient work with incoming tickets from customers.
clarifications:
- now everything accumulates in Skype, often the client's questions are lost or deadlines are not met.
- the load is small 3-5 calls per day
- you need a semblance of a personal account for the client. have access to the history of calls
- performer control
- add new tasks
- minimal costs
how is it organized for you?
Thank you

Answer 1

It is organized in different ways, somewhere Kayako stands, somewhere they were not too lazy and set up Redmine, but Redmine on a large number of clients is probably a disaster.

Answer 2

Some of our clients use the service for such purposes as well. Try it. If you have any questions, write to [email protected]

Answer 3

Try Smurt Nut. Or FreshDesk. Bitrix24 is free for up to 12 users.