How to make a call center for an online store yourself?

Question

SIP

Hello.

I want to raise the semblance of a call center for a small online store, but I have no experience in telephony, so I will probably get confused in terms and concepts.

The idea is this:
• PBX with a single multichannel number for receiving calls.
• Operators on their mobile phones 1-5 people, the idea is that the personal phones of the operators would not be disclosed.
• PBX welcomes the caller and redirects to a free operator, ideally, of course, still have a voice menu and redirect to different operators depending on the choice of the caller.
• If the operators are busy or they are simply not there, the user can leave his message and the PBX records it and the number from which they called.
• We would especially like operators to be able to log into the system when they are ready to receive calls.

Total:
• PBX – what hardware to choose, what kind of hardware it is and how it communicates with software like asterisk and freepbx. I'm generally a fan of mikrotiks, but they don't seem to have such solutions. Maybe something can be done on the Raspberry Pi 4?
• Multichannel number - as I understand it, it completely depends on the operator?
• Ability for operators to log in on mobile phones – are there any apps for iOS/Android?
• Or maybe there is a completely ready-made solution and you don't have to worry about doing it yourself?

I would be very grateful for any opinions and tips on what to take, where to look and what to read.

Thank you.

Answer 1

If for a small store, then look towards a virtual PBX and it's cheaper and less hemorrhoids))). Also, if you are not well versed in the subject! But this is my opinion....

Answer 2

Such things are made to order, all requirements are described in the terms of reference, you will not solve the problem with two or three tips.

Answer 3

Good afternoon!
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