Call to a shared number when calling a missed call within the network. What is the reason?

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pROCK2021-12-09 13:02:52

Telephony

pROCK, 2021-12-09 13:02:52

There are ip phones Yealink T21P E2. In the call history, I see who called me (surname), but if I press the call button, I get to the general number, and not to the calling employee.

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