How to get call status in Bitrix 24?

V

venom19962021-02-05 15:23:33

Bitrix24

venom1996, 2021-02-05 15:23:33

What methods can be used?

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2 answer(s)

V

venom1996, 2021-02-11
@venom1996

pre-connect the crest library, and do a webhook, CALL_FAILED_CODE this will be the status of the call, see the designations here https://dev.1c-bitrix.ru/rest_help/scope_telephony...

$result = CRest::call('voximplant.statistic.get',
    [

        "SORT" => 'ID',
        "ORDER" => "DESC",
        "FILTER" => ['CRM_ENTITY_ID' => ['id лида или контакта']]

    ]);

A

Andrey Nikolaev, 2021-02-10
@gromdron

Your question is too abstract. In the case of a boxed and cloud solution, there are different mechanisms for determining the status of a call. For example, on the cloud it is impossible to know this at the moment, i.e. until the call ends you do not know its status.
If you mean "How to find out what happened with the call XXX in the Bitrix24 cloud. Was it accepted or missed" then you can use the voximplant.statistic.get REST method , which will return the data you need by filter.