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khmelinin2015-11-19 18:26:52
Iron
khmelinin, 2015-11-19 18:26:52

How to develop a service center engineer?

Good evening!
I have been working in the service center for almost a year. I am engaged in hardware and software repair of computers and laptops. I learned a lot during this time, but there is a feeling that my development as a specialist has stopped.
For hardware repairs, I'm at the level of obvious faults that can be identified by examining the board. I can ring the circuit to find an open or short circuit. At the same time, I do not know radio electronics and get confused in terminology.
By software repair, I solve almost all problems with client equipment, but still I want to understand Windows thoroughly.
I don't want to grow up the career ladder. I want to pump to the maximum those skills that are needed for a service center engineer.
How to become a professional? Please recommend good books on the subject.

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4 answer(s)
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Nikolay45, 2015-11-20
@Nikolay45

Find a job you love. This job didn't grab you. I have been in electronics for 35 years. I shoveled a lot of technical literature, exhausted a lot of rosin. While working in component repair, he mastered signal generators and oscilloscopes with memory. When I moved into warranty repair, it took completely different skills. Now, by visual inspection, I find who will pay for the repair - the manufacturer or the user. Sometimes it is necessary to explain the conclusions in court. Good luck.

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TyzhSysAdmin, 2015-11-19
@POS_troi

I can also ring the circuit to find an open or short circuit.

The break is understandable, but look for a short circuit by sequentially desoldering everything that is possible? It is much easier and faster to give 1 volt with a cloud of amperes :)
It did not stop, but rested on the ceiling for this SC. And in general, the engineer of the SC has nowhere to grow, except for other types of equipment or to bring down the development.
What is the problem with this item? There is more than enough information and Microsoft courses are not enough.
Strange desire.
This has already been killed by the previous paragraph.

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Puma Thailand, 2015-11-19
@opium

You have reached the limit in your position, it's time to change jobs

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Alexey Kharchenko, 2019-10-20
@AVX

It's strange ... If you work in a service center, you should have statistics - how many and what devices you repaired, how many failed, how long it took, etc. Study this data at least once a year, and increase the percentage of repairs. If something is not clear - seek, study, if you don’t know something, study new technologies, buy equipment for work (well, or kick those who oversee this in the SC).

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