How to connect viber and telegram to the contact center?

Question

Bitrix24

Guys, save me, help!) I can't connect instant messengers! It gives the following text: "Test connection with the specified data could not be made."
I received recommendations on configuring nginx proxy_ignore_client_abort on (by default, this setting can be disabled in BitrixVM). In the virtual machine menu, you can enable:
Manage sites in the pool -> 10. Configure site options -> 1
These recommendations have been implemented.
What else could there be?

Answer 1

Recipe for connecting open lines:
0) Check that the license key is valid (has not expired), active (not blocked) and activated (after entering, the key activation procedure was carried out with information about the license owner entered)
1) Check that for locations it was "proxy_ignore_client_abort on"
is set If Bitrix Env ​​is used, then usually in the file
/etc/nginx/bx/conf/bitrix_general.conf The
following fragment is located:

# pub & online
# telephony and voximplant
location ~* ^/(pub/|online/|services/telephony/info_receiver.php|/bitrix/tools/voximplant/) {

    add_header X-Frame-Options '' always;
    location ~* ^/(pub/imconnector/|pub/imbot.php|services/telephony/info_receiver.php|bitrix/tools/voximplant/) {
        proxy_ignore_client_abort on;
        proxy_pass $proxyserver;
    }

    proxy_pass $proxyserver;
}

If it is, everything is ok. For reliability, you can reload nginx (nginx reload)
2) Check the correctness of the Push and Pull module settings.
It should work correctly.
3) We check the correct URL addresses in the module settings:
- Open lines
- Connectors for external messengers
I additionally check "Bitrix24 Chatbots"
4) In the settings of open lines, transfer them to cron-mode.
More details in the documentation: https://helpdesk.bitrix24.ru/open/9283081
Check that it is correctly called and works
5) Install the SSL certificate and switch the portal to HTTPS mode
https://dev.1c-bitrix.ru/learning/ course/?COURSE_I...
6) Check the SSL certificate viahttps://www.ssllabs.com/ssltest/analyze.html
Sacred knowledge: level A or A+ should be shown
These actions are enough for the system to technically be able to accept connections. After carrying out these works, it is necessary to reconnect all used connectors.
In some cases, applying these settings does not have an immediate effect and you need to wait a couple of days. If within a couple of days the connectors still do not work, then you need to contact Bitrix24 technical support, indicating the persons. key as well as access to the admin. panel.