How to close a contract on Upwork?

Question

Upwork

I took the order, but life turned upside down at that moment, there is no time to do it.
Tracked literally 10 minutes.
I called the customer, explained the situation, he said that Sun is OK.
How to close a contract without downgrading, etc. I have TOP RATED 100%
I, like the customer, have come across this for the first time.

Answer 1

As usual, close with positive feedback, your situation is no different from a regular contract