How to automatically create tasks from a letter?

Question

Bitrix24

Good afternoon, can you tell me how you can create a task from an incoming letter in Bitrix24, Bitrix has personal mails that are used to create quick tasks, through it the implementation does not work due to the fact that the person in charge is the one whose mail it is, but it is necessary that a certain group of people saw this application and reacted who is free
Thank you

Answer 1

First of all, you need to decide what you want to receive?
You wrote about the application, but in terms of Bitrix there is no concept of "application". There is a task, there is a lead, there is a letter, a deal, etc., but there is no application.
If the result of these actions should be a task, then you need to decide who will be responsible for it.
A task in Bitrix requires a responsible person and unfortunately there are several ways to automatically create such tasks:
- Through personal mail (each has a special address)
- Through leads (Mail -> lead -> task)
- In the box: through own handlers
But this is not a "defined a group of people saw this application and reacted who is free"