How do repair teams work in It companies, factories, etc.?

Question

Do it yourself

The bottom line is what requests for repairs come to the repair department. I understand that almost everything breaks down, but I wanted to know the cycle itself (application -> repair (and what if there are no parts or cannot be restored) -> return of the repaired one). Maybe I'm missing something or don't understand, Thanks in advance

Answer 1

1. A breakdown occurs.
2. A master comes who looks at what exactly is broken.
3. If a part fails, it replaces it if it is in stock. If the part is missing, then replace the device with a similar one.
4. If there is no spare part, then an application is written and presented for payment together with the invoice.
In parallel with this, the following is carried out:
- accounting for downtime of sections / workshops;
- cost planning of the repair department based on downtime accounting;
- purchase of spare parts.

Answer 2

if this is an enterprise, this is still an expense, it is necessary to take into account the purchase of parts

Accounting is handled by accounting. Repair - divisions of the chief engineer.

Answer 3

Oh, yes, you can write a whole book here)))
Top-level:
Some kind of event occurs (such as a breakdown), it needs to be registered and managed, an assistant to us is the HelpDesk system. Next come scripts for checking for adequacy (the power cable is connected and blah blah blah), then analysis at several levels of support for specialists, each at its own level performing a certain area of ​​responsibility... vendors... there is a whole science here... Google helpdesk and dive into theory for a week!

Answer 4

And then there is the input control of products that are subject to repair under warranty, replacement or return due to the inability to restore. This is a trained person who makes decisions and interacts with craftsmen, clients and management, keeping records and logistics.
The master is not obliged to always issue a repaired product if the time for its repair for various reasons is longer than the established one, depending on the product. 10% is allowed with negative results due to the inability to localize the problem. There are different levels - hardware at the level of replacing modules and component with the replacement of electronic elements, as well as software - reset to factory settings, firmware update, flashing, calibration, etc.

Answer 5

Either way they work.
He worked in the service department of a large gas station operator.
Specificity:
- strong territorial dispersion of objects from the SC. up to 300 km.
- requests for repairs are submitted by technically illiterate employees who have little desire to remotely diagnose.
- even those who should be technically literate, in fact, do not always understand how the equipment works
- only our team (electronic engineers) was fully able to carry out repairs. Accordingly - who is lucky, that is loaded
. Applications were received early. shop (SC), then they brought in a dispatcher - it didn’t get better, because the chief executive is better savvy and does not blunt to whom to transfer the application.
If the application was received immediately by electronics engineers, we tried to remotely diagnose it with the hands of local people.
It didn’t work out - a decision was made (together with the head of the department) to go to the place.
When leaving, they tried to take with them everything necessary for repairs. replacement equipment was often in short supply, so component repairs in the field were not uncommon.
If nothing worked out at all, they were taken to the center. There, either repaired in comfortable conditions, or written off.
The return of repaired equipment was also carried out by us, only in the simplest cases the installation was entrusted to local personnel.
They seemed to work normally - then outsourcing became fashionable ... Everything fell apart.