How do I cancel my Adobe subscription without penalty?

Question

Design

4 months ago I subscribed to Adobe Photoshop and regularly paid about 300 rubles a month for a subscription to the minimum tariff plan. Now, when there is no need for this program, I wanted to cancel the subscription and link to the credit card.
Here the most interesting thing began, in order to cancel the subscription, I have to pay more than 1000 rubles of a penalty to Adobe, here is a piece of the letter:

Early cancellation of a subscription will result in a deduction of a penalty amount of 50% of the amount for the remaining months of the subscription, as specified in the Subscription Terms.
In your case, this is 1196 rubles. 00 kop.

I made out the only possible option - this is an annual subscription. With monthly payment. There was another option to pay the entire amount for the year at once.
So what do I have to pay for? This, of course, is unexpected. And there is no way to untie the card, that is, the amount will be debited monthly from my account.
Is there any way to bypass this outrageous moment?

Answer 1

I faced the same problem - I decided to try a legal product and, as many people know, I could not even activate it normally. I bought a subscription for a year from monthly. payment, but since it didn’t work, he just scored.
When, a month later, the money was debited again, my indignation knew no bounds ... (I assumed that the funds would be debited at my request
) only works up to 18)
2. Next. day went into the chat and politely asked me to disconnect.
I was asked the question - Why? Answered - this is my desire ... And away we go - you can't, pay a fine, and so on. etc. Their chat is only in English (with what fright then?)
In general, I asked three times, they switched me in the chat - as a result, I threatened to create a website with a petition about their lawlessness, I explained - no matter what I sign and with what I disagree - I always have the right to refuse - always, you understand?
Their actions are illegal. He said that he had already blocked the transaction and would disconnect further - for which I was told to pay a fine ... Once again he threatened with a court and lo and behold ... I received a letter that I was disconnected.
3. Letter - confirmation of unsubscribing. They can promise that they turned it off, but in fact - the status will be active.
ADOBE - their whole CLOUD system looks like a common scam. And there is no need to defend them - concessions, etc.
- if there was a normal service, people would not suffer - this letter would not exist ...
Do not subscribe. All good)

Answer 2

Before withdrawing money from the card, remove all money from there.
They will try several times (if an SMS alert is connected, then this is visible).
They will write a letter saying that there is a problem with the card.
And they will leave.
Checked just two months ago.
And formally they are right.
They gave you Photoshop for a penny , in fact, under certain conditions. For the Russian Federation, a special price in rubles, despite the growth of the dollar.
And it is quite reasonable to demand from you compensation for the use on such preferential terms.
You waved (a) these conditions without looking - but here you are wrong (a).

Answer 3

Here is my correspondence as I refused without penalty. Maybe
Bill Bahadur can help: Thank you for contacting Adobe Membership Services . I'll look into your account right away to view exclusive offers for your membership.
Alexander Belkov: the subscription is cancelled?
Bill Bahadur: Alexander, please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I'd love to know why you first chose Adobe
Bill Bahadur:
Alexander Belkov: previously fond of photos , but not now.
Bill Bahadur: Thank you, may I please have your best phone number, if incase we get disconnected, we can go ahead and arrange a call back as soon as possible
Alexander Belkov: +7903------
Bill Bahadur: Thank you
Bill Bahadur: Please allow me 1-2 minute(s) to review your account details.
Alexander Belkov: ok...
Bill Bahadur: We appreciate your patience and apologize for the wait.
Alexander Belkov: >: |
Bill Bahadur: I reviewed the account details, I see there is a subscription of Creative Cloud Photography plan (one-year)
Bill Bahadur:
Alexander Belkov: I want to unsubscribe
Bill Bahadur: As I understand you wish to cancel it right?
Bill Bahadur:
Alexander Belkov: yes
Bill Bahadur: I would like to inform you, As per the policy the subscription you have under the account is under an annual commitment with monthly billing, How ever if you wish to cancel it right now there will be an early termination fee charge, that would amount 50% of the remaining months
Bill Bahadur:
Bill Bahadur: Just to let you know that you still have 4 months remaining to complete the year contract
Bill Bahadur: Are we still connected
Alexander Belkov: one minute
Bill Bahadur: Sure please
Alexander Belkov: Article 32 of the RF Law "On protection of consumer rights" Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement.
Alexander Belkov: To write a claim in court?
Bill Bahadur: For better confirmation, I would kindly request you to please visit the link of terms and condition of Adobe's subscription www.adobe.com/misc/subscription_terms.html
Bill Bahadur: Are we still connected?
Alexander Belkov: You provide services on the territory of the Russian Federation, the agreement contradicts the legislation of the Russian Federation.
Alexander Belkov: All subsequent transactions will cancel
Bill Bahadur: I apologize Alexander, As per the Adobe policy if you wish to cancel it there will be an cancellation fee charge for it
Alexander Belkov: I'm going to write a complaint, copies will be sent to you.
Alexander Belkov: As well as the petition.
Bill Bahadur: Yes Sure but please allow me a moment to have a check with my resources to see what best can be done in this case
Alexander Belkov: ok
Bill Bahadur: We appreciate your patience and apologize for the wait.
Alexander Belkov: In your written agreement. 1, 1.1 You may have additional rights under the law. We do not intend to limit those rights in cases where it is prohibited by law.
Bill Bahadur: Alexander, Yes as of one time curtsey, I can go ahead waive off the cancellation fee and cancel the subscription of you
Bill Bahadur: Please stay connected, while I go ahead and do as I mentioned above
Alexander Belkov: ok
Bill Bahadur : We appreciate your patience and apologize for the wait.
Bill Bahadur: All set from my end the confirmation for the cancellation would be 0220923295, you will also receive an via email regarding the cancellation, Just to let you know that you will still have the access to it till the next billing date and than it will automatically expire, you will no longer be billed any further
Bill Bahadur: Is there anything else I can help you with?

Answer 4

No way. You are obliged to pay this money, because. accepted the offer.
Otherwise, they have the right to sue, and you will pay them not only this amount, but also legal costs.
In addition, Adobe made concessions and decided to return some of the money to you (usually they do not return: "Paid for a year - use a year, we will not return money for half the term").

Answer 5

I didn't buzz)
Himanka: Thank you for contacting Adobe membership services
Himanka: Please stay on the line while I check your membership status and savings that you are entitled to. While these details load, I'd love to know why you first chose Adobe?
Himanka: Are we still connected?
Vyacheslav: Because you are the coolest )
Vyacheslav: Yes
Himanka: Thanks, Before proceeding,may I have your phone number, which I can update in your account?
Vyacheslav: +7*****
Himanka: Thank you for the information, As I can see you have Creative Cloud Photography plan (one-year), right?
Vyacheslav: Yes
Himanka: To understand and serve you better, may I know what concerns do you have related to your membership?
Himanka: Are we still connected?
Vyacheslav: No problem
Himanka: May I know How can I help you with your subscription?
Vyacheslav: please disable it
Himanka: As per my understanding you want to cancel Creative Cloud Photography plan (one-year), right?
Vyacheslav: Yes
Himanka: May I know why you want to cancel it?
Vyacheslav: There is no financial ability to pay for the service, in addition, it has risen.
Himanka: Okay, But as I can see you were in annual commitment , the price increase will be applicable on your renewal date of your subscription ie after 23 June 2017
Himanka: As You were in annual commitment , If you cancel the subscription before the end of tenure, It will charge you cancellation fees
Himanka: So Iwould suggest you tro complete the tenure and cancel it in the last month ie between 26 May 2017 and 20 June 2017
Vyacheslav: Yes, I know about it, but I can not pay unfortunately.
Himanka: please allow me 2-3 min, so that I can check what best I can do for you?
Vyacheslav: I certainly subscribe again, but when hard times come on
Himanka: I understand,as you are honorable customer of Adobe I have requested my higher level to cancel the subscription for you without any cancellation fees
Himanka: Please allow me 1-2 min , so That I can forward the request for cancellation
Vyacheslav: Thanks you
Himanka: Okay, I have forwarded the request
Himanka: It will be cancelled within 1-2 workin days
Vyacheslav: Many thanks
Himanka: This is the case number-0221306
Himanka: Is there anything else I can help you with?
Vyacheslav: Nothing else God bless!
Himanka: Thank you , Have a nice day
Himanka: You may receive an email with our Customer Feedback Survey. The survey takes less than 2 minutes and I would really appreciate your feedback.
Himanka: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Answer 6

Thanks to all advisers!
I also did not swear and just clarified whether it is possible to cancel the subscription without a penalty:
Manpreet: If you are willing to cancel your subscription,then there will be Early Termination Fee.
Sergey Ivanov: Can it be done without fees?
Manpreet: Please allow me 1-2 minute(s) to review your account details.
Manpreet: Please stay connected while I cancel this for you and waive off the Fee.
Manpreet: I have successfully cancel your subscription and waive off the cancellation fee and your confirmation case number is...

Answer 7

In July 2019, it turned out to cancel the subscription like this:
Adobe Customer Care Assistant
Ok. I want to make sure I understand clearly. Which category below best describes your issue?
Pratiksha
Hello, I'll be happy to assist you. I understand you want to cancel your plan, may I know reason of cancellation?
Pratiksha
If you wish to continue using the subscription then I can add 3 free months to it, this means you will not be charged for next 3 months and you can use the subscription for free for 3 months, how does that sound?
Pratiksha
Okay I will go ahead and cancel your plan.
Sorry to see you go. While I process your cancellation, I want to let you know that you still have access to several free Adobe products, such as Adobe Spark or XD. I hope you'll use Adobe products again in the future.
Pratiksha
Your plan has been cancelled, you will receive an email confirming the same.
I hope that helped. You'll receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!

Answer 8

Alexander Belkov, many thanks for the laid out correspondence. I used your reasoning and Adobe canceled my annual subscription without penalty))

Answer 9

Alexander Belkov, handsome, I also used your correspondence and the consultant + website, canceled my 9-month subscription without penalties

Answer 10

A friend advised me to change the data to a card on which there is no money (they wrote about this above). And if you change the expiration date on a valid card, will it work?

Answer 11

Thanks to Alexander Belkov SpotRus ! His reasoning worked for me too! Canceled subscription without penalty. And I also talked with Bill Bahadur

Answer 12

I tried to do it for good, to agree, but I had to copy the article from the law. Everything is fine)
info: Thank you for contacting Adobe membership services. You will be attended to shortly.
info: You are now chatting with 'Shivangi'
Shivangi:
Shivangi: Thank you for contacting Adobe Membership Services, my name is Shivangi. How can I help you today??
ulia koshkina: Hello, I'd like to cancel Creative Cloud Photography plan (one-year)
Shivangi: May I know the reason of cancellation?
ulia koshkina: There is no financial ability to pay for the service. And, moreover, I don't work with photoes anymore.
Shivangi: Please allow me 1-2 minutes to review your account details.
Shivangi: As I can check you are remaining with 10 months of subscription
Shivangi: Also I would like to inform you are in annual contract and monthly billing subscription so I would like to inform you If you will cancel the subscription in between your contract there will be early termination fee that would be 50 percent of the remaining months.
Shivangi:
ulia koshkina: Can it be done without fees?
Shivangi: I sincerely apologize you are under annual contract if you cancel it then there will be a cancellation charge
Shivangi: I would like to suggest you keep the subscription with you instead of paying cancellation fee
ulia koshkina: I checked it: an article 32 of the RF Law "On protection of consumer rights" Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement.
Shivangi: As an one time exception, I have cancelled your subscription and waive off your cancellation fee
Shivangi: Is there anything else I can help you with?
Shivangi: Are we still connected?
ulia koshkina: Yes
ulia koshkina: Many thanks!
Shivangi: You can use it till the end of this month
Shivangi: Is there anything else I can help you with?
ulia koshkina: No. thank you
Shivangi: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Answer 13

Just got into this chat. Wrote "Hello, i want to cancel my subscription". She asked the reason for the refusal, a couple of clarifying questions, and received "I have placed the cancellation request. You will receive a cancellation confirmation email once it is canceled. As it is prepaid plan so, you will be able to use it till before 01 Mar 2018. ". Everything turned out to be very easy.

Answer 14

I wonder if anyone ever got fined at least once? It seems that the fine only intimidate. For example, so that people think that in any case they will have to pay, and not unsubscribe immediately, but do so only at the end of the year. For example, I generally agreed to pay a fine, but nothing was taken from me (supposedly as an exception). How do you like this correspondence:
Subrata: Thank you for contacting Adobe membership services.
Subrata: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.
Subrata: Thank you for your patience.
Subrata: As per your chat submission, I understand that you need help with the cancelation for the plan Creative Cloud Photography plan, Is that correct?
Dmitry Nesterov: Yes
Subrata: Okay, let me check your subscription plan and I will try my best to help you. One moment please.
Dmitry Nesterov: Ok, thanks
Subrata: You are welcome.
Subrata: May I know the reason for cancellation please ?
Dmitry Nesterov: I do not use Photoshop at the moment, switched to Affinity Photo.
Subrata: I would like to inform you that you get the option of digital photo processing and editing for photography plan. You get lightroom, photoshop and adobe bridge to use.
Dmitry Nesterov: I know, thanks. I still want to cancel the subscription.
Subrata: I believe that you are aware of the Annual commitment, monthly billing because of which you get the subscription at the lowest possible discounted price. So If I go ahead and cancel the subscription now, I see a cancellation fee of RUB 6079.36.
Dmitry Nesterov: Ok, tell me what to do
Subrata: So, you agree to pay for the cancellation fee.
Dmitry Nesterov: Yes
Subrata: Okay. One moment please.
Subrata: Okay. I have canceled the plan for you and waived off the cancellation fee as an exception.
Dmitry Nesterov: ok, thank you

Answer 15

You need a pro version of Adobe Acrobat. Can I buy the one that is 966 r / month, and then cancel the subscription? The agreement states that a refund and free cancellation is possible within 14 days from the date of purchase.
I need to edit one pdf file, in the shortened version (which is free) this cannot be done. For the sake of one time I do not want to buy.
What do you think?
Thanks :)

Answer 16

We contact the bank, we say that the site does not want to cancel the subscription, the sane bank itself will offer to reissue the card for compromising for free. If you are not sane, ask yourself to reissue it (but this may not be free).

Answer 17

It’s just that there is a script that collects payment from cards ..
Everything is set to automatic, turn it off manually, climb on the server, correct it .. they are either too lazy or there are not enough specialists to turn it off ..

Answer 18

October 2019. The day the subscription fee was charged, it was the third month. The debit did not go through because there were not enough funds on the card. I write to the chat, first the communication is with the bot, after the keyword they switch to the operator. Having studied the thread, I came to the conclusion that appealing to the law of the Russian Federation is the most profitable strategy, and so it happened:
Hi. Within the article 32 of the RF Law "On protection of consumer rights" I want to cancel my plan without any fee.
(The article 32 of the RF Law "On protection of consumer rights": Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement)
Adobe Customer Care Virtual Assistant
I'm still learning. Could you describe the issue differently or tell me your goal?
Adobe Customer Care Virtual Assistant
Ok. Connecting you to an agent who can help.
Connecting you with a specialist as soon as possible.
You are now connected to Niharika, who is reviewing your account. If you need to share sensitive information, such as a credit card number, please wait for your agent to give you steps to share it securely.
Niharika
Hello, I'll be happy to assist you with cancellation. May I know why you wish to cancel your subscription?
Niharika
If you would like to continue with the subscription, I can offer a free credit of 90 days on the subscription allowing you time to explore our product, that means you will not have to pay for next 3 months. How does that sound to you?
Niharika
OK, I'll go ahead and complete the cancellation. Just give me a couple of minutes.
The Subscription Cancelled Successfully.
Niharika
Happy to help. You'll receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!

Answer 19

here is my correspondence, maybe it will help:
Today 7:05 PM
Adobe Customer Care Virtual Assistant
Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
Hello, please cancel my subscription
Adobe Customer Care Virtual Assistant
Ok. I can help you with that.
To cancel your trial, click the link:
https://account.adobe.com/plans/53A08C1F2899703D45...
We'll send a confirmation email if you complete the process.
Adobe Customer Care Virtual
Assistant
Yes
No
No
Adobe Customer Care Virtual Assistant
You can see personalized offers and cancel your trial quickly if you follow the link:
https://account.adobe.com/plans/53A08C1F2899703D45...
We'll send a confirmation email if you complete the process.
Adobe Customer Care Virtual
Assistant
Yes
No
No
Adobe Customer Care Virtual Assistant
Ok. Transferring you to an agent who can help. They'll be able to pick up our chat where we've left off.
Are you a student whose school is no longer providing remote COVID lab access? We have options for students and recent graduates. Update for Students and Faculty
Your estimated wait time is currently less than one minute
Your estimated wait time is currently less than one minute
Your estimated wait time is currently less than one minute
You are now connected to Pooja Saidas, who is reviewing your account. If you need to share sensitive information, such as a credit card number, please wait for your agent to give you steps to share it securely.
hello, please cancel my subscription
i tried trial - but i dont want to continue anymore
so please - cancel my subscription
to expensive for me
Pooja Saidas
Hello Angela, I'll be happy to assist you with your cancellation request. May I know if you wish to explore any other products or plans with us?
no, thanks
just cancel my subscription please
Pooja Saidas
Alright. Let me go ahead and cancel the trial plan on your account and confirm
thanks, waiting you here
Pooja Saidas
Thank you for your patience. I have successfully cancelled the trial plan for Illustrator on your account and you will receive an email confirming the cancellation.
thank you
Pooja Saidas
In case you wish to use any of our products or services, we will be more than happy to serve you again.
Happy to help. You'll receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!
thanks

Answer 20

Hello everyone)
I was overtaken by the same problem, I signed up, did not use it, but the money was debited.
Thanks guys, I took your answers and here is my correspondence, maybe someone will come in handy.
Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
Hello!
-I have purchased a 1-year product subscription After Effects.
-I cannot use this program because my computer does not meet the specifications for using it. I want to cancel my subscription without offered penalty, as I was not any other option when I signed up. For example, monthly payment without an annual subscription, so that I can unsubscribe at any time.
Adobe Customer Care Virtual Assistant
You want to cancel your plan. Is that right?
-Yes
-No
-Yes
Adobe Customer Care Virtual Assistant
Ok. I can help you with that.
To cancel your plan, click the link:
https://account.adobe.com/plans/E90C34BECC87A62D4F...
We'll send a confirmation email if you complete the process.
Adobe Customer Care Virtual
Assistant
-Yes
-No
2:02 PM
-No
Adobe Customer Care Virtual Assistant
You can see personalized offers and cancel your plan quickly if you follow the link:
https://account.adobe.com/plans/E90C34BECC87A62D4F...
We'll send a confirmation email if you complete the process.
2:05 PM
-They demand a fine of $104, which I consider illegal
Adobe Customer Care Virtual Assistant
Did that help?
-Yes
-No
-No
Adobe Customer Care Virtual Assistant
Would you like to chat with an agent?
-Yes, chat with an agent
-No
-Yes, chat with an agent
Adobe Customer Care Virtual Assistant
Ok. Connecting you to an agent who can help.
Connecting you with a specialist as soon as possible.
Your estimated wait time is currently less than one minute
Hello. Anushka is your support representative today, and is reviewing the chat conversation so far. If you need to share sensitive information, such as a credit card number, please wait for them to give you steps to share it securely.
Anushka
Hello, I'd be happy to help you today. let me first pull up your account information and access your details
Thank you for your patience, I see you have an active subscription for After Effects on an Annual Contract / Monthly Payment plan on the account.
May I know why you wish to cancel your subscription?
Read Entire Message
2:12 PM
-Hello. I want to cancel my 1 year After Affects subscription because I am not technically able to use it. And also when subscribing, I was not offered several options, for example, a monthly subscription, so that I could unsubscribe at any time.
-I want to cancel my subscription without paying a penalty
2:15 PM
Anushka
Inessa , since you mentioned you are facing technical issue I can help you connect with technical support so that we can get your issue sorted and your apps up and running.
and also once the issue is solved I can help you with 3 free months on the subscription so that you get to use the subscription for free.
Firstly Shall I connect you with technical support?
Read Entire Message
-This problem is not solvable, since I will have to buy a new computer. I bought a trial program at work. Now I no longer work there and do not need the program
Anushka
Inessa ,I want to let you know that ,You can install the product on up to two devices, but you can use them on only one device at a time. Find more information here: https://helpx.adobe.com/download-install/usin...
so as mentioned before with 3 free months offer you can use the subscription on other device too.
Read Entire Message
-According to the Law of Ukraine "On Consumer Rights", I have the right at any time to refuse to fulfill the contract for the performance of work (provision of services), subject to the payment of the actual costs incurred to the contractor related to the fulfillment of their obligations under this agreement.
Read Entire Message
-I want to cancel my After Affects subscription without paying a penalty because I don't think it's legal. I was not given a choice of a plan when I signed up.
Anushka
Yes I understand but based on Adobe policies cancellation fee is same to all customer globally
Prior to placing an order, you have agreed to the Terms and Conditions, which included the Cancellation policy. Please go through the linkhttps://www.adobe.com/in/legal/subscription-terms.html ' to know the T&C you have agreed before the purchase. Also, immediately after the order was placed, we have sent an order confirmation email on 8/4/2021, 7:53:51 PM, which included, Plan term, Cancellation & Refund Policy.
all these terms was mentioned when you initially signed up by you ,for more options on plan please refer to www.adobe.com
I have resent the email for your reference please check
Read Entire Message
-Yes, but You provide services on the territory of the UKRAINE, the agreement contradicts the legislation of the UKRAINE.
Anushka
Yes but Adobe follows its policies irrespective of the Country.
-Yes, but this does not absolve Adobe from liability for violating the laws of the countries in which it applies. Do I need to solve this problem only through the court?
Anushka
Our terms and conditions haven't changed; please review them here: https://www.adobe.com/legal/subscription-terms.html . Per your plan, a cancellation fee of 50% of your remaining months applies.
If you wish to use any other product under adobe please share requirement we can help you with best discounted plan under that product a per your requirement.
Read Entire Message
-Why does Adobe choose the plan for me? I was not offered a choice of a plan in which you can pay monthly without an annual subscription and this is also a violation of information legislation, since information about a service or product must be complete
Anushka
As one time goodwill gesture , I have canceled the subscription for you without fee and you will not be charged further regarding the subscription.
And I want to let you know that you still have access 11th of October 2021 and you will also receive cancellation confirmation Email shortly.
-Thank you for your understanding and time spent with me.
Anushka
Happy to help. You may receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!
conversion ends