How can a customer cancel a project on Freelancer.com?

Question

freelancer.com

A week ago, a freelancer was selected to set up and run ads on Google Ads. A freelancer with experience with a bunch of reviews actually began to do the job blunder, a lot of mistakes, advertising was launched throughout the country, although in large cities there is a completely different auction. For 3 days there were only 5 clicks on the site. There is no promotion strategy. When asked why everything is going so badly, there is only one answer - you have a very competitive theme, just replenish your balance, sit and wait.

I don’t really want to wait, not even because the ad has just started, but because the person doesn’t have a promotion strategy. Now almost any niche is a competitor, so this is not an argument.

In general, I want to cancel the transaction and collect my payment, but I don’t understand yet how to do it, through a cancellation request or through a dispute.

Answer 1

Dispute.

Answer 2

Now any customer could take and return all their payments for any reason with just one button.
Write to support, open a dispute and give arguments in your favor why you should get your money back!