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script882013-07-08 16:26:00
Hetzner
script88, 2013-07-08 16:26:00

Hetzner and billed for a server you didn't use?

An account has been registered for my data (name, postal address, etc.) at hetzner.de. But the card was used to pay for payments by a friend. About 2 months ago they decided to stop using the server and, accordingly, did not pay the bills. During this time, I received letters in the mail that the guys from hetzner could not debit funds from the card. I gave up on this, because I thought that they would block the services automatically and that's it. But as it turned out, this is not so. Even if the invoices are not paid and the server failover was not manually triggered, I still need to pay those invoices. In support, they refer to the contract offer www.hetzner.de/hosting/legal/agb and that everything is clearly written there, although I did not find that the server will be blocked even in case of debt on their website. I know that there is a canceled button in the panel.
Please advise what to do in this situation, because I don’t really want to pay for what I didn’t use.

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4 answer(s)
R
rakot, 2013-07-08
@script88

You rented a physical piece of iron (it becomes obsolete, takes up space in the data center, eats electricity), it was provided to you, what you do or don’t do with it does not bother anyone. You have to pay and cancel the rent.

P
Puma Thailand, 2013-07-08
@opium

It is logical that if there is an agreement, then a decent and intelligent person in Russia must adhere to it and pay all bills and press the canceled button in the control panel.

H
habrsa, 2013-07-08
@habrsa

There was a case with Amazon AWS.
For a long time, they apparently could register several accounts for one email, I did it myself without realizing it, while I was experimenting with something there.
At some point, bills began to arrive, small, but still, that the payment had been withdrawn. I enter the account on this mail - I delete all servers. The next month, the same thing, I go in - but everything is already disabled and in invoices by zeros. I do not understand. 3 months have passed, I could not stand it, I turned to support. There they indicated to me that I have another account on this mail. They offered to write a request for a refund. Wrote money back. I didn't expect it myself.
Not an answer to the question, a slightly different story, but still.

J
joneleth, 2013-07-08
@joneleth

You can't put pressure on them. Accordingly, option 2:
1) Pay
2) Score, cancel the account

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