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Google Ads debt, what to do?
I didn't do anything in the google ads app, I suspect that somehow my account was hacked, although I didn't receive any email messages.
On January 19, I noticed an attempt to debit the amount of 34 thousand hryvnia from the card.
I immediately blocked the card and just got a new one.
The description of the payment simply indicated GOOGLE*SERVICES, there was no more information.
When contacting a bank employee, she simply told me to get a new card and that's it.
Today, while digging through the letters in my email, I noticed a letter about a debt that supposedly needs to be paid off in the amount of 34 thousand hryvnias, naturally this scared me, because I have never used any google ads services in my life.
Letters were also found about the blocking of the google ads account until the debt was paid off and they say MY MAIL CLOSED ME ACCESS TO GOOGLE ADS.
I wrote messages to Google, but I will not be able to repay such a huge amount for me.
Question: what else should I do, in addition to changing the passwords of all Google accounts, checking all devices that are logged in and deleting all old and "left" ones + wrote two letters to Google with a detailed explanation of the problem.
Should I be worried or afraid?
After all, the truth is on my side and I really did not make any purchases or attempts to purchase on this service ... please help, here are all the screenshots: I do not have.
UPD:
I contacted the support service, I'm waiting for a response letter .. the operator reassured me, I told him everything as it is (about the program and the malware on it) - reassured me, saying, no matter how it was - traces always remain and specialists like will go to my acc and check all the traces
digging in the account - found an interesting thing for 19.01 (just this is the date of the whole engine with payment)
an interesting IP address, let's see what happens next ..
contacted people who work in this area (they understand and run ads themselves) - they also reassured , they say they also have debts of several thousand bucks - and they don’t do anything, they recommended contacting the service, if not - reset the acc and hammer in the bolt to live and live and make good money .. for now
UPD 07.02.22
the specialist contacted me, during the verification it turned out that the account was created by third parties, and ..... DEBT WRITTEN OFF! Thank you all for your support, advice and answers, I love everyone and hugged everyone, the issue has been resolved and I don’t owe anything to anyone. in general, whoever is unlucky to be in my place - do not worry, WRITE LETTERS, CONTACT IN CHAT, MAKE APPLICATIONS AND WAIT, traces of hacking / malware remain (ipishnik rf - my example)
everyone beaver and good luck!
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Are you sure that this is from Google letters ..?
If yes, why? Because it says "google services"? Nobody canceled the substitution of mailboxes and the usual phishing.
Wait for official confirmation from Google, and tell us from which specific mailbox the letters were sent.
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