Failed to verify ID?

Question

Google Play

Hello!!
I tried to confirm my identity in the google play console, sent them my passport twice, and twice received a refusal with the text "document is not valid", what did I do wrong, and why they could refuse me. As a result, now they tell me that they could not confirm your personality, tell me what can be done?

Answer 1

1. Is there a screenshot of the form and a link to it?
2. Turned 18?
3. Is your passport?
4. Is the scan of good quality?
5. The data in the passport matches the data in the google account: gender, full name, age?