Failed to generate image and pdf document, how to fix it?

Question

Bitrix24

Good afternoon. Problem with PDF to Bitrix 24 service

The site is registered in the file converter module. Builds a box on centos. The license is active, the certificate is available.

Before that, it worked, the modules were not touched

Answer 1

In the settings of the "File Converter" module, in the "Path for adding commands for converting files" field, enter the value:
https://transformer-de.bitrix.info/json/add_queue.php
In addition, make sure that you have met the following conditions:
- access to the portal from the Internet;
- active license key;
- access to the files "/bitrix/tools/transformer_result.php" and the folder "/upload/" from the Internet under an unauthorized user;
- the correct domain is specified in the settings of the "File Converter" module
; - the portal is configured to work via a secure HTTPS protocol;
- a valid SSL certificate with an "A" rating in the online service https://www.ssllabs.com/ssltest/analyze.html ;
- access to connect to the portal from the transformer-de.bitrix.info conversion server, IP address 35.158.198.235;