EMS messed up parcels

Question

ebay

Good afternoon.
Such a cool story happened to me. I bought a phone on ebay, the phone went to Russia by EMS (I used EMS for the first time), it arrived in 3 weeks. Then the real miracles began to happen. Firstly, the courier brought the parcel home without calling first and gave it to my family. The parcel is considered delivered.
Then I returned from work and opened the package, it was not my phone inside, it was an iPod mp3 player, which I have not needed for a hundred years (who needs an iPod classic at all?). The invoice with the parcel came to me, but inside the parcel there was an act "for the external condition and the difference in weight." The act was drawn up at the sorting in Moscow, and the most interesting thing is that the act is not for my parcel, it contains someone else's address, someone else's name and someone else's parcel number. I called this number, the package with my phone was received on the 25th :)
I think the invoices of the parcels were mixed up at the post office, someone else's invoice was put into mine and mine into someone else's.
Then the most fun begins, the postal workers do not take the parcel back from me, as they simply do not know what to do in this situation. Parcel received, all is well. I wrote a complaint, attaching scans of the invoice and act, but two days later I did not receive an answer. The parcel is insured, plus, I paid for it via paypal, i.e. I can open a dispute.
I contacted the seller, told about the situation, he asked me for "copy of the mailing label" and "insurance receipt".
Now questions. Do I understand correctly that the sender must write an application for a wanted list and he must also receive insurance? What did the seller mean by "copy of the mailing label" and "insurance receipt"? What do I need to demand from the post office to get my money back? EMS generally can be used?

Answer 1

I think you're better off here .

Answer 2

The parcels were mixed up either in the sending country, or at our customs, or during the transportation process - and it arrived without a box. They were shoved at random, made up an act and sent.
Who is to blame for this - xs. Maybe the customs (which country?), maybe the sending company in general (in this case, nothing will be returned for sure). Ask here , maybe they can help.
When I had this about a year and a half ago (they lost / stole one item from a parcel that fell apart along the way), they didn’t return anything to me. But I had a deed in my name, and in your case something bad. EMS answers questions here - you can also try to ask, but most likely there will be a redirect to customs. Customs to complain here .
For the future - do not accept parcels and do not sign anywhere if there is a difference in weight and at the same time any document is not in your name.

Answer 3

I had such a case when I received a Kindle from the States, the invoice was also mine, and the contents included a Sony reader, delivery was also via EMS. But I myself went to the post office and therefore instantly discovered the difference. I came to the post office just before closing, and by the time of unpacking and turning my eyes, they made me a pen, saying that they had correctly handed over the correct invoice and I could roll sausage, despite someone else's address on the parcel itself. I had to make my face look like a chopper (otherwise we have little to achieve) and go to the manager. To her credit, she did not go into the bottle, gave a kick to her aunt on delivery, and my parcel, but with someone else's invoice, was found after 5 minutes. Hence the moral: you need to forget about communication with postal clerks and go straight to the management, they have no right to refuse you. And show the management the absenceyour signature on the postal receipt, but the presence of an act “for external condition and difference in weight”, and ask what to do next. The mail is unlikely to need another trial, and you will most likely be met.

Answer 4

Firstly, the courier brought the parcel home without calling first and gave it to my family. The parcel is considered delivered.

In vain you wrote a statement of non-compliance. It was possible to say that the XZ parcel did not receive a signature on the dock, not mine, and that’s all, since it was not given to you, but to your family. Based on this, make a claim to EMS. Request an act of receipt from them, make a calligraphic examination of the signature (it will naturally turn out to be not yours), on the basis of the examination and claim, open a dispute for a refund.
Now, according to the required documents:
insurance receipt - the number of the parcel's insurance receipt, as well as a request for insurance compensation. This information should be with the seller, you only need confirmation that the package has not been delivered (see above a copy of the certificate of receipt and a certificate of calligraphic examination confirming that the signature is not yours) so that the seller can file an insured event and receive a refund from the insurance company .
copy of the mailing label - a copy of the act from the previous paragraph will go, because You didn't receive the package officially ;)