Does the customer require compensation for downtime?

Question

Work organization

Good afternoon. There was such situation:
I do b2b system. For certain reasons, the deadlines were terribly delayed, and the customer demanded the immediate launch of the project. He did not react to my beliefs that it is too early to launch now and that it is necessary to conduct quality testing of the product. I had to run.
As a result: yesterday, users stumbled over an unpleasant bug, and the service stopped working until tonight. Now the customer requires compensation for downtime.
What to do in this situation?

Answer 1

read the contract. Is your liability for downtime stated in the contract? Is there any documented confirmation of your warnings that the service is not ready to be launched? Well, as a standard, if it is profitable for you to continue working with a client after paying for downtime, pay, if not, butt heads and send nafik.

Answer 2

And what is written in the license of your system? Usually they write there that they are not responsible for anything under any circumstances. For example: mydebianblog.blogspot.com/2010/04/microsoft-windows-eula-end-users.html

Answer 3

Is there liability for downtime? If not, then this should be regulated by additional agreements (in our terminology, the signing of an additional agreement to the contract).