Does it make sense to open a dispute in PayPal?

Question

PayPal

Hello!
We bought a paid plugin for a well-known CMS. Two weeks after the purchase, it turned out that the plugin had very serious performance problems.
Attempts to contact the developer did not lead to anything - he stupidly turned on the fool "is something wrong with you", "you incorrectly thought out the structure of your site" (normal directory), "you could check everything on the test version" (for the trial period was supposed to reveal performance problems, yeah), “give a screenshot with the page load time”, “what am I, a fool, believe the screenshot, give admin access to the panel”, etc.
The request to return the money, of course, was ignored. To be more precise - "no, because we offered to help you, give only access to the admin panel."

In this connection, the question is - does it make sense to open a dispute in PayPal with the attachment of all correspondence with the seller, or PayPal is not able to understand that the seller refuses to admit his performance problem, and this does not make any sense?

Thank you in advance for your answers.

Answer 1

This is an Intangible Product, you can demand money for it within 40 days and you will be right, because. sellers of digital goods are not covered by PayPal Seller Protection. If you have a verified account, feel free to open a dispute marked Not As Described. Briefly describe the problem. Write that the product performs its functions with errors and failures. Most likely, the seller will immediately give you a refund so that you fall behind, because. no one ever likes when it comes to paypal itself. If he starts arguing, then you can easily win the dispute and get your money back. But, in the future, I do not advise you to buy anything from this seller through paypal, the second time it may not work so easily.
Good luck.

Answer 2

Paypal does not refund e-services as far as I know.

Answer 3

If you didn’t buy as a guest, you can take a chance, but the point is that the transaction was successful.
The seller handed over the goods to you, but the fact that “it did not live up to your expectations is your problem” =)
Why not try it? Can't tell if you qualify for 45-day buyer protection

Answer 4

We are looking for the presence or absence of the phrase “as is” in the license agreement, or in the source code