Do you think that moving the data center on a working day is normal?

Question

Data center

Actually, an unpleasant surprise awaited from early morning. The hosting platform where we have been hosting for several years has decided to move. Today. At 8 am.

And of course, all the projects that were spinning on the servers have been unavailable for more than 12 hours, although the site says in red and white - "Connecting servers from 14:00 to 20:00". Looks like they forgot to write - that May 6th. Or 10.

Hence the question - how often do you encounter this? Is this considered normal? If there are company representatives, how do you notify your clients about such events? How long before moving? Do you follow the promised rules?

Sorry, if not quite the format - but, as it seems to me, some owners of this business should share with other players.

Answer 1

There was a similar case in agave, bam all the servers turned off in the morning, it turns out they decided to move, they said that they warned in advance by mail, but there were no letters, they turned on the servers late at night and the most surprising thing was that the old ips were changed to new ones and the old ones can not be used in the new DC. And once the cops decided to run into some kind of pirated hosting and could not find its server in the data center and cut down all the racks, in my opinion, in that case, even Medvedev intervened because it looked just like tin and there were a lot of projects in that DC. Actually, because of such problems, I have not hosted anything in Russia for almost ten years if there is no such need.

Answer 2

Yes, it is normal.
Moreover - this is exactly what you need to do, it is on a working day in the morning.
Since when moving, a lot of problems can arise.
And on weekends or at night, it will simply be impossible to find additional specialists / responsible persons of data centers / urgently buy something, etc. The
move should begin on a working day, and in the morning.
It is wrong if the hoster warned you about this in less than a week.
Wrong if you missed the notification from the host.
Wrong if you expect a transparent transfer from an inexpensive hoster. After all, even serious hosters (Google for example) do not take on such problems - I recently moved between Google servers, I know.
If the accessibility of your site is so important to you, then you yourself manually create a copy and turn on this copy in another data center for the duration of the trip.
I think I know what hoster I'm talking about.
)))
Specifically, they:
1. Warned for 2 weeks.
2. Offered to those for whom uninterrupted work is extremely important - special conditions for moving (though with a change of IP address).
For all the same lazy customers, no gestures are required.
Sit and wait.

Answer 3

It's ruweb, I guess. They wrote in the announcement that the notification was sent back on April 22, but yes, I was also embarrassed by the "sudden" and long offline of my servers. And if there were commercial projects, then I would tear my hair out and raise servers from a backup on another hosting.

Answer 4

Normal boys make the move with delays of 15 minutes. Those. first they deployed the new one, and then they turned off the old one. But this usually requires an excess in equipment and possibly in work. If the overhead is not paid for, then it's quite normal. You have been warned.
It is not necessary to make the move in one day, you can slowly transfer everything in a week, for example.
By the way, moving is a good reason to revise hardware and software.

Answer 5

If there are no force majeure circumstances in the form of "cops" and other natural disasters, as a rule, there is a warning 2 weeks in advance, 10 days in advance, 7 days in advance, 3 days, 2 days and the day before.
If, of course, this is a planned move, then the message will definitely be in your personal account.
If your hosting provider doesn't care about users (in case you use free, trial, MyBB or Hostinger), you should look for an executive hoster or switch to paid plans, however, experience has shown that even Hostinger paid reseller plans can easily take half sites.

Answer 6

If there are company representatives, how do you notify your clients about such events? How long before moving? Do you follow the promised rules?

Once upon a time, we in our company also transferred servers to our built data center. We did it at night, but, I remember, also on a weekday. You can understand the hoster, the middle of the week is the time when there are still spare days before and after the transfer for preparation and completion of work. Plus, as far as I know, in this particular case, it was not possible to move on the weekend due to the limitation of the data center.
To notify clients by mail, in a personal account and forum (and in groups in social networks) - as for me, in normal cases this is enough. Of course, it was worth sending SMS (I'll take note) and be sure to send a letter before starting work and after finishing. We also individually contact all VIP clients in case of scheduled work.

Answer 7

No, it's not normal. I would recommend from the very beginning to look for sites in which the premises are owned by a company providing data center services. This insures against so many risks, including this one (although there may be nuances).

Answer 8

the main consumers want very cheap, and moscow and put as if they are paying a million

obzor.ly/2014/10/da-i-rynok-perenasyshhen

Answer 9

Actually, an unpleasant surprise awaited from early morning. The hosting site where we have been hosting for several years has decided to move. Today. At 8 am.

You most likely missed notifications. They themselves are to blame. Without warning, it doesn't happen.
And on a work day, it's more than normal. Many data centers have harsh conditions, security may not let you in without the consent of the managers, and they have a day off. Maybe you need something to buy in the store - and they have a day off. Etc.

Answer 10

don't mix favorite_suppliers and favoritesupplier , use one.

Answer 11

Занимаетесь непонятными переименовываниями таблиц.
Выражение в условии объединения таблиц работает уже с алиасом, о чём (что ему не всегда свойственно) вам весьма доходчиво сообщает MySQL.