Do I need speech recognition in calls from CRM?

Question

CRM

Develop developed, but is it necessary? In general, the situation is this, one of the companies has developed an add-on for its CRM, which saves telephone conversations between managers and clients and translates them into text format. Is it worth connecting or in real sales nobody needs it?
(not advertising, just to understand what I'm talking about)

Answer 1

If you don't already have! text data analytics, then DEFINITELY NOT NEEDED!

Answer 2

Usually, even with a not very large flow of customers, no one digs into such information, and as a result, its storage and maintenance is inappropriate.

Answer 3

well, if you analyze conversations, then you need it, since automation is possible with text data, and if not, then you don’t need it

Answer 4

1) You need to immediately fasten some kind of automatic analyzers (for example, you can immediately figure out how to evaluate employees)
2) Calls are often recorded to control employees, the text is easier and faster to view