DigitalOcean has lost my data, how do I compensate for the loss?

Question

DigitalOcean

Tonight I received a letter of "happiness" from DigitalOcean:

Hello,

The physical node which hosts the Droplet(s)listed below experienced an unrecoverable hardware failure. Following the failure, we attempted to recover disk images for the affected Droplets; Unfortunately, these efforts were unsuccessful.

As a result, some data is permanently lost. We are currently in the process of migrating all remaining data to a new physical machine. Once we are completed, your Droplet will be accessible via the web console once again. some While Droplets may boot, there is likely to be some level of data corruption that may affect the performance and behavior of your Droplet, including the ability for some applications to even start. If you notice a discrepancy in data, or you're unable to boot the Droplet, we recommend attempting to manually recover from a backup or snapshot.

We sincerely apologize for any impact. If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thanks, DigitalOcean

Affected Droplets:
name-of-droplet

There was one new project on the server, which appeared there quite recently, the backup, of course, is on my local machine, the database, although not fresh, is also there, but anyway, I imagine that I have to set everything up again, it becomes sad, Yes, and some fresh data is a pity a little.

I would like to get at least free backups from DigitalOcean on their service, is there any chance? And is it worth asking for more?

Answer 1

Usually, they offer all possible compensation at once. In any other cases, it will not be bad if you politely write your request to support.