Decision tree, workflow or operator assistant?

Question

Project management

Hello everyone
It is necessary to automate the work of operators in processing incoming calls by providing them with a Decision Tree tool.
That is, when a new request appears, a person does not search for an answer, but by selecting answers in a tree.
There is such a project abroad corp.yonyx.com
But it costs inadequate money.
Has anyone seen Russian counterparts?
Thanks

Answer 1

I am now looking towards onlyoffice.org/ru