Customer interaction system + Android app?

Question

Android

Greetings!

There is a need to solve the following problem.

We have clients - ordinary suppliers, for whom it is often necessary to supply certain equipment. It is not possible to communicate effectively over the phone, because often they need to transfer XLS files, photos of equipment, etc. to us.

Figured out what the solution should look like.

Client side:
- Android tablet
- A simple application through which you can send a request (text, photo, audio, or attach a file, or all together). That is, it must interact with the camera, microphone.

Back office:
Saas service. The manager sits at the computer and sees a notification when the client sends a request.
Any request is added to a separate line (project), to which you can also attach tasks, documents, photos, files, comments.
The request has a status: New, in process, or completed. The manager changes him.

There is also a controller with the same functions, but it receives notifications only if the manager has not taken up the solution of the client's issue within a minute.

In short, that's all.
E-mail and SMS notifications, as well as the ability to add a new project simply by sending an email to a specific email (Like in WordPress, for example) are desirable features, but at the initial stage you can do without them.

The fact that all this will have to be finished to fit our needs (at best), however, there are 2 questions:

1. Are there any similar solutions? If not, what service can be taken as the basis of the back office (Teamlab opensource or something else)?
2. If a developer who is ready to take on the implementation of a similar project accidentally sees this post, please contact me.

I would be grateful for any opinions.
Sincerely yours, Ilya.

Answer 1

The described task is similar to a typical task manager with a few modifications. The main one is to make an API for an application on phones, and, well, in detail (bring the data models to the ones you need). Work for a web programmer for a week or two, simple task managers with suitable licenses and open source are in abundance. Teamlab seems a little complicated for me to do this.
I advise you to look for two people - a web developer and an android programmer, and let them work in pairs. It will be easier to search. In terms of appearance, if some free template or twitter / bootstrap suits you, you can do without a layout designer and designer.

Answer 2

You can use Basecamp as a back office . This software already has all the APIs you need : getting a list of projects, project tasks, attaching files. Writing an Android application for it is not difficult.