CRM for an online retail store?

Question

CRM

Hello.
There is an online store on Simpla CMS.
We plan to create a sales department and in order to distinguish between different managers and more convenient interaction with the client, there was a need for a CRM system.
We tried AmoCRM, but it is more suitable for long-term transactions, and we have a retail online store with quick transactions (order statuses: in processing, accepted, assembled, delivered, delivered; the order changes all these statuses during the day). About 30 orders a day.
Also interested in whether any CRM provides for changing the status of the order on the site (for example, the contents of the order)?

Answer 1

Look at retailCRM and class365, these are specialized CRMs for IM.
I have not tried the second one, we are implementing the first one now.
We also use Simpla. There is a third-party free integration for it, somewhere on the github lies, fresh.
Products through this integration were unloaded into crm immediately, only a couple of minor points were finished.
Orders go to crm automatically, changes in orders and user data automatically go in both directions.

Answer 2

why CRM then? and on some CMS thread all this can be implemented without any problems and labor.
CRM, well, Bitrix will try.
CMS, WordPress, Jomla, Drupal.

Answer 3

Check out retailCRM . Just right for e-commerce.