Changes in contracts of Big Three operators

Question

mobile connection

From July 1, 2011, the tariff option from MTS "Unlimited for 2 rubles" (formerly "New Year's Unlimited") in the Vladimir region costs 5 rubles per day

I found out about this, as always, too late (after another call to the support service). No SMS notifications have been received in this regard. And, independent searches on the official website of MTS did not give any results.

Is there a chance to receive compensation from MTS in the amount of 54 rubles (and thereby get out of the minus) on the grounds that I do not agree with the new tariff, I was not warned about its change, and that 54 rubles is the same difference of three rubles multiplied for 18 days (and, although a little more than two weeks have passed since the moment when the tariff was changed, and since I did not receive an application for disagreement to accept the new tariff during this time, then I “completely agree” with it)?

Maybe someone has experience of successfully resolving similar situations, or a desire to share examples of unexpected changes in operator contracts?

PS The topic for the question was kindly borrowed from habrauser benone
habrahabr.ru/blogs/telecom/87639/

Answer 1

As far as I remember, before the operator always had to notify about tariff changes in advance. Have you contacted technical support? Chat with the general manager or whoever they have. 54 rubles is not the amount for which they want to have communication with the prosecutor's office. You have every right to file a complaint with the prosecutor's office, and MTS knows this.

Answer 2

Usually, operators have a clause in the contract that notification can be carried out by updating information on the site, while whether you read the site or not does not matter.

Answer 3

As far as I know, the operator is not obliged to notify subscribers about tariff changes. I'm afraid that in your situation it will not be possible to obtain compensation for losses.

Answer 4

Prosecutors are a good thing.
It is possible that even the decision will be made in my favor, and after all the checks, and, in fact, the meeting (sessions / hearings) in the prosecutor's office itself, I will finally get my 54 rubles back.
But, the operator will then be able to again find a way to pull this money back from me by introducing a new billing, in the hope that I will not notice the catch again, or, if I notice, I won’t want to go to prosecutor’s offices for the second time because of 50 rubles.
Apparently there needs to be another, faster and more transparent way to resolve such issues.

Answer 5

Ideally, this is how:
1) I notice inconsistencies when checking the balance.
2) I call the operator.
3) I receive from him information about the change in tariffication. 4) I demand to disable the service that has been subjected to a tariff
attack (thus expressing my clear disagreement with the new terms of service provision)
And it needs to be legislated!

Answer 6

Or the second scenario:
1) The operator decided to unilaterally adjust the tariff:
2) after waiting for the date of tariff change, the operator simply “turns off” the service
3) waits for the subscriber to call him
4) informs the subscriber that the tariff has been changed and that if he wants to continue using the service at the new rate, let him call a free number, or send a free SMS, or send a free USSD request.

Answer 7

1) first call, ASK to return the "loot". Of course they won't. Ask the girl for her number (operator) - she must also say the number of the application (may not say, refuse to place an application)
2) write (via the form on the site or email) to ALL possible forms - [email protected], [email protected] and all addresses that you will find (there is a greater chance of "losing your letter"
) The more water, the better - they bastards will not be able to unsubscribe with a clarifying question.
Be clear about your questions and requirements.
Correspondence here.

Answer 8

The operator is obliged to notify customers of tariff changes, but, by law, he can do this through the media. Therefore, the sites of all operators are registered as mass media . So you've been formally notified.

Answer 9

For the sake of 54 rubles, you should not bother.

Answer 10

This week I discovered another trick in MTS:
When the balance is minus, they allow you to receive incoming calls for some time.
Then, after some time, they block completely.
I decided to deal with these oddities.

Answer 11

Good news: from September 7, Beeline allowed the transition to the Easy tariff plan from other tariffs.

Answer 12

Starting from September 14, MTS of the Vladimir region introduced a subscription fee for the “You have been called” service in the amount of 40 kopecks per day, which was always free before.
From that moment on, they impudently began to write off money without acceptance from ALL subscribers, since this service was initially connected to ABSOLUTELY ALL tariff plans, including tariffs without a monthly fee.
During this time, MTS managed to write off 8 rubles from each subscriber.
After a 20-minute "brain removal" by the support service, I managed to "recapture" hard-earned 8 rubles.
Here is a tip on how to return money with the least effort:
1) call 0890
2) press buttons 2 - 0 - 1
3) wait for the connection with the operator.
4) do not even try to explain anything to her (this question is still out of her competence).
5) immediately ask to be connected to the Expert Services Department.
6) wait for the connection with the Department (you will have to wait longer, about 7 minutes).
7) after that, feel free to demand the preparation of an application to disable the imposed service and, most importantly, to return ILLEGALLY debited funds.
8) if they say that the withdrawal was CORRECT - agree with them, but continue to insist that this withdrawal was ILLEGAL, despite the "correctness"
9) if they say, like, how come? Did we send you sms to suckers, warning that we will milk the loot from you? - boldly answer: that I didn’t send them, and if they insist, let them say exactly what date and time they sent, and threaten them that in which case, order detailed details for that day at the MTS office , and be sure to ask for the name and surname of this operator.
10) if they continue to shit, say that you recorded your conversation with them on a dictaphone, and that this will serve as material evidence in court.
11) if it didn't help, feel free to insert the second MTS SIM card, and GOTO 1
12) if everything went smoothly and the bablos were returned, open the phone book in your mobile phone and call all your friends who have MTS to do the same.

Answer 13

MTS often sins like this. I use the Business
tariff from Binom (Beeline's official partner). For 1200 rubles per month - full unlimited in Moscow and the region. Beeline does not provide such tariffs to individuals, only to large corporate clients . Before that, I encountered similar problems many times - I found that they were debiting money from my account just like that, there were write-offs for some services that I did not connect. In a megaphone, they once changed the tariff for me without notice: from 500 per month to per-minute billing. It was very unpleasant, after which I refused their services. I have been using Bean for six months - there is nothing like it. And write-offs, and conditions - everything is strictly according to the tariff -