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refrigerator2012-03-15 14:59:55
Google
refrigerator, 2012-03-15 14:59:55

Blocked by AdWords. Influence options? Are there representatives here?

There is an AdWords account registered for the company. The card for payment was also used from a corporate account. The account worked for 5 hours after registration, after that it hung for 5 days in a state of verification. At the end, they sent a verdict that the account was blocked and could not be unblocked.

During the check, he sent a letter with a proposal to send the necessary documents to confirm the data. In response, they thanked me and said if they need anything, they will contact me. After that, I receive a letter that the account is blocked “finally and irrevocably”, and the most interesting thing is that for security reasons they cannot provide any more data. That is, for my own safety, they hide what the problem is with my account.

I managed to pull out from the support of the call center that it turns out they didn’t like my payment information, but since the account is blocked, he can’t do anything. The answers come in the mail in stereotyped phrases, it seems that not the staff is already sitting there, but google skynet.

What are the options to get truth from Google? I’m not considering registering a new account for other data yet, I want to reach the end of this quest if possible.

PS Faced with Microsoft adCenter, I was pleasantly surprised by the attitude towards customers, one can say the absolute opposite. What is a live chat with live employees worth instead of waiting a day for a template response.
Only now, in terms of the amount of traffic, the system is far from competing with Google.

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3 answer(s)
I
Ivan Tikhonov, 2012-03-15
@polym0rph

Tried butting with AdWords, nothing but formulaic phrases, nothing at all. Any arguments and questions break down into another pattern with reference to the rules that have been studied up and down. After a while I got tired of it. I didn’t even begin to withdraw money from there, having estimated time and profit. Let them choke.
Very unpleasantly surprised by such a dissonance of their services and their support.

I
ilyadelphin, 2012-03-15
@ilyadelphin

Through the AdWords Editor, upload all your campaigns in csv and create a new account.

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