Bitrix24 rights to change the lead?

Question

Bitrix24

Good day. For some reason, the user does not change the responsible person in the lead, or rather, the lead is not edited at all. At the same time, other leads can be edited. Can someone tell me where these leads are located in the admin panel, maybe there is a security tab there? I don't know how to change permissions for a specific lead

Answer 1

For some reason, the user does not change the responsible person in the lead, or rather, the lead is not edited at all

The user may not have permission to edit the lead.
You need to check who is responsible for the lead, who is trying to change and check the roles and rights in the CRM settings. Perhaps the current responsible is from another department, and the user can only change his own.

Can someone tell me where these leads are located in the admin panel

The CRM module does not have a representation in the administrative panel, only in the public part.

I don't know how to change permissions for a specific lead

You can't change permissions for a specific lead at all*.