Automation of the IT department

Question

Automation

In connection with the reshuffle, I had to face the issue of automating the activities of the IT department (the main tasks are technical support for users, accounting for VT and software).
What systems can you recommend?
Are there any free solutions?
It is very important to determine the composition of hardware and software through WMI and, of course, the low cost of the system.
Thanks in advance…

Answer 1

1. Solution from MS ms system center
2. From free - GLPI + fusioninventory and as an OTRS helpdesk, for example, if GLPI capabilities are not enough

Answer 2

www.spiceworks.com

Answer 3

As an option:
For the inventory of software and BT - Total Network Inventory is quite adequate prices.
As a helpdesk alternative to OTRS and GLPI, I can offer my own development, quite simple. If interested write in a personal.

Answer 4

From free ones:
- for inventorying hardware and software checkcfg.narod.ru/ -
- registration and accounting of requests: OTRS and Best Practical RT: Request Tracker
From paid ones:
- SCCM
- SCOM
- System Center Service Manager
- System Center Orchestrator

Answer 5

Symantec client management suite, server management suite, it management suite allow you to do everything you described

Answer 6

The hardware configuration is perfectly assembled by a script that is searched in Google at a time.
accounting for requests made by users - any ticket system with reports to management, but users will have to be retrained to write letters to IT, and not calls, in some companies this is very painful for IT