Application system

Question

Helpdesk

Good afternoon.
The company provides technical support to customers. In most cases, these are visits to customers. We need some simple system where a certain engineer will be assigned a task, which at the end he will mark with a certain status (for example, "Done", "Delayed", etc.). If there is integration with the phone, then it would be absolutely great. Not bad if applications will be sent by mail.

Answer 1

OTRS

Answer 2

Maybe GLPI will work?

Answer 3

SharePoint Services - They have a simple task system built into them. You can also quickly create various tables to track processes and store information.

Answer 4

I think any bug tracker will work for you. In them, you can a) create bugs/requests, b) assign a task to the right engineer, c) change the status (open, in progress, completed) many systems allow you to configure possible statuses. And as a rule, bug trackers have a web interface => they can be used on the phone. From the simplest, look towards Mantis. And by the way, all changes in applications fall to the mail "observers" - those to whom the bug was assigned, those who changed it, commented on it, etc.

Answer 5

RT ticket systems, for example - used at my last job.
But keep in mind that all of them are mainly made in Java, so they are quite resource-intensive

Answer 6

I highly recommend looking at teamwox. Up to 10 users is free. It has everything you described and more.

Answer 7

Alternatively, you can also look at Megaplan. But there is something more general.

Answer 8

www.re-desk.com/
Adapted to phones, ticket statuses, tickets are duplicated by mail and notifications about the creation of a ticket. Communicated with them, in the near future they will translate into Russian.