Apple warranty service in Russia, who is the last one?

Question

Apple

This is what happened to a friend.

It was like this, in October-November 2009 , my laptop "caught", "black screen of death " support.apple.com/kb/TS2377?viewlocale=en_RU service) Having received my laptop, I was not happy for long = (a month later a terrible thing happened (Problem with the image, grid) so I wrote when I received it for repair at an authorized Apple Power Line service center, it was 04/19/2010 .





The service refers to Apple, Apple refers to component suppliers, and when I call Apple technical support every 2 weeks, I hear an already hackneyed phrase that your motherboard has almost arrived and will be in 2 weeks.

ps And a question actually wtf?

Answer 1

You are entitled to claim 1% of the purchase price for each day you are late in the warranty period under the RFP. Make a written demand, if it is not fulfilled, send a statement of claim to the court yourself or with the help of the local authority for the RFP.
You have already “dropped” on your new laptop, as I understand it.

Answer 2

Your contract has a deadline. If the repair is warranty, then it cannot exceed 45 days, then you can demand either the issuance of a new laptop or a refund.

Answer 3

I had the same thing in early spring. I brought a laptop to a service, I don’t remember the name, in the Myasnitskaya area (Moscow). Despite the fact that my model was suitable for the replacement program, I was immediately told that it was not. Having examined the computer and taking one and a half or two thousand rubles for it, they said that the symptoms are not similar to those described by the manufacturer (link in the topic).
The symptoms were indeed different, but on foreign forums they were described as the result of the same video problem. In response to my indignation and the mention of a foreign forum, they offered to order laptop diagnostics worth 7,500 rubles, which, of course, I did not do, seeing natural extortion.
As a result, I turned to one good person who replaced the video card on the motherboard of my laptop at home for only six thousand rubles. Now everything works fine, I'm not complaining about self-made repairs. I take this opportunity to send rays of diarrhea to crooks from the Russian Apple service.

Answer 4

the topic is old, but if anyone has the same thing - unfortunately, the service, saying "I'm not me and the horse is not mine" is generally right :(
Service centers in the Russian Federation generally do not bear any responsibility with rare exceptions (Bosch - but they immediately prescribe the full responsibility of the ASC in the warranty service agreement). for warranty absence.But here you also need to take into account the honesty of this office.
For example, Dixie Service writes about such responsibility, but if in fact it comes to claims (for example, a refund), it turns out that they did not work with the control that sold you the device, and you are a scammer - you yourself printed this bootleg). In fact, in the case of warranty service, they are such a third party - they are not responsible to you, but only to the company that has concluded a service agreement with them.
I will say even more - if, for example, you buy something from a seller in the Russian Federation, and they will exile you to the ASC with all the claims - ignore it. Take it to repair - ok. But all claims (return of money, provision of a replacement, etc.) must go to the seller. If you give it to the ASC, then legally you gave it to a third-party office that does not bear any responsibility to you.

Answer 5

This is to the question of the real meaning of a "guarantee" for any equipment in Russia: either a denial of a guarantee, or a guarantee is such a guarantee on dog sleds across the South Pole. Even if white appliances cost the same as gray ones, and even if Apple continued to have a worldwide warranty on serial numbers without receipts in Russia, there is already a reason to at least calculate the ratio of the price of the device and the amount of money earned per day on it. It is easy to derive a formula like (earnings per day)X(number of days of delivery of warranty spare parts by dog ​​sled)=(cost of non-warranty repair or purchase of a laptop) and evaluate the rationality. Given the difference in price, I fundamentally do not buy white appliances at all. For me, in terms of "guarantees" in Russia, all illusions were dispelled after:
1. auto.mail.ru/article.html?id=31099- in short, Honda Civic warranty caught fire while charging the phone, a few years earlier in the US, thousands of cars with a similar defect were replaced after 2 similar cases. The door of the woman was blocked, she miraculously escaped. Honda itself sells a ton of cigarette lighter powered devices. Audio recordings of Honda representatives in court were posted on the Internet, where they literally stated something like “the car is designed to drive, and not to charge something from it, turn on the phone or pump - this is the misuse of the vehicle”
2. Visits to the Asus Moscow warranty center in 2008 near Leninsky Prospekt metro station. Stood a day in line, stretching over 3 floors. 4 drunk girls who spoke Russian with a strong Caucasian accent were accepted, in 9 cases out of 10 "non-warranty case".
So, alas, the same Apple has been writing about the timing for many years, unfortunately to no avail. Congratulations on the repair and join the wish.

Answer 6

That's right, every supplier of goods is looking for the last and does not want to fix their equipment. So are Apple services. After the protective glass burst, there were no ends to be found - we had to repair it ourselves. We contacted the service - httr://aplservice.rf. The guys subdued the Iphone in a day, and inexpensively. So now we know where to go, if anything.