A question on ip-telephony from someone who does not understand anything about it?

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Meliborn2015-09-21 01:05:01

CRM

Meliborn, 2015-09-21 01:05:01

We have our own CRM. The client wants integration with IP-telephony (calls recording, automatic creation of a client card, etc.). Where to begin? What costs will have to be incurred?
How will it all look like? Each client will have to put what? Similarity of the server which will send records, events, etc.?

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3 answer(s)

X

xmoonlight, 2015-09-21
@xmoonlight

AVAYA - you there!

S

sasha, 2015-09-21
@madmages

asterisk, web-sip client

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PegasusDuh, 2015-09-21
@PegasusDuh

We twisted 1C and Asterisk through AMI.
I started writing details - a lot happens. If you are interested, then let's, as they say, in a personal.