Withdrawal from Skrill, Sberbank's mistake, Skrill or mine?

Question

Upwork

The story is like this. Withdrawing ~192$ to skrill
from upwork, this is my first transfer and I decided to use skrill because there is no conversion and no need to verify the acc until the limit exceeded 1k$.
I took a Sberbank card account (currency account) so that the conversion would be at the Sberbank rate, as a result, after 2 days, I get ~ 10,500 rubles from $ 188 ($ 192 - commission), although at a rate of at least 11,900 (if you convert at 63 rubles per dollar ).
I called the bank, I was in the office, they say if the transfer was for $ 188, then it’s true that it didn’t come much, they can’t see anything, you can write an application that will be considered for a month.
I am also interested in how you withdraw your funds, since this is my first experience with skrill -> sber and it did not satisfy me

Answer 1

Most likely, ~$25 was withheld from the amount for a SWIFT transfer. This is the commission of the correspondent bank - it will always be with this type of withdrawal. Use withdrawal to "VISA card" and not "bank transfer"

Answer 2

It's better not to mess with the sber. Dot. Never. Never. Because if, with a personal presence, you can still somehow resolve issues - it depends on which girl you get - then remotely, by phone or something else - deadlocked tightly. and yes - the consideration of the application is a month at least. It is especially cool that recently he was caught on the fact that the managers themselves were fooling the people and withdrawing money from the cards, and they called it "technical failures."