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AWE642018-09-21 07:07:21
Google
AWE64, 2018-09-21 07:07:21

Why was the Google Play developer account blocked and how to proceed?

So, I had a Google Play developer account. One single small game was published from this account, which had about three hundred downloads in a year (not three hundred thousand, namely three hundred downloads).
There was an AdMob ad in the game, about two dollars came up for the whole time.
This was my first and only account, and I did not engage in any illegal activities.
In general, I lived quietly for myself, hatched plans for new applications, and even wrote something in my spare time.
How a few days ago I received a letter of happiness saying that my account was blocked.

This is a notification that your Google Play Publisher account has been terminated.
REASON FOR TERMINATION: Prior violations of the Developer Program Policies and Developer Distribution Agreement by this or associated accounts as outlined in previous emails sent to the registered email address(es) of the Publisher account(s).
Google Play Publisher suspensions are associated with developers, and may span multiple account registrations and related Google services.
You can visit the Developer Policy Center to better understand how we enforce Developer Program Policies. If you've reviewed the policy and feel this termination may have been in error, please reach out to our policy support team.
Do not attempt to register a new developer account. We will not be restoring your account at this time.
The Google Play Team

I have not received any letters or notifications before.
I filed an appeal, today I received the answer:
After review of your appeal, we're unable to reinstate your developer account.
Your Google Play Developer account has been terminated due to multiple violations of the Developer Program Policies by an associated Google Play developer account. We've reviewed and confirmed this association.

Those. my account was suspended for violations on another, allegedly associated with my account. But I didn't have any other accounts!
In addition to the work account, where I posted work applications, nothing else comes to my mind. But that account is not banned, it was a year ago, and other people are doing this at the current job.
Who faced such a situation, how to proceed further, and how to prove that I am not a camel?
Update: after posts on Reddit and Google Play Help Forum and after another appeal, the account was unblocked!

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7 answer(s)
D
Dimonchik, 2018-09-21
@dimonchik2013

do not break
make a new clean one that does not match anything with the previous ones

M
Morningstar_T, 2018-09-21
@Morningstar_T

Don't worry, create a new one.
A friend had a similar situation. He just banned his account, without explanation.

D
dollar, 2018-09-21
@dollar

This is clearly a bug of Google.
In the future, it is desirable to have a static ip, while not being a proxy or output relay, and not allowing viruses in the local network.
Design the app to be ready for a sudden re-release/rebrand. For example, to have an interesting website with news about your product. Or, having collected an email database, notify customers of sad news. But this, of course, is better done for a large project that has or plans to have its own audience of fans. A small project is easier to bury and start from scratch.

I
Imigrant, 2018-12-10
@imigrant

Tell me what you wrote and where in Reddit?
the situation is the same, account ban: there was no warning about blocking the application or account (spam was also checked). there were no other developer accounts before, i.е. was the only developer account and the only application.
an autoresponder came to the appeal and there was no more response from Google Play.

O
Oleg, 2018-09-21
@402d

don't contain any SDKs that might
This part was not included by any chance ?
It translates as libraries that violate the rules are used in the application!

R
rPman, 2018-09-22
@rPman

First, the question is, do you have an android smartphone? Did you register your account on it? Are you sure you're telling the truth? People have 3-5 accounts, just created, maybe you created it and forgot it, but spammers cracked the password and use it? And accounts are associated with your behavior, ip, or even in the same browser (cookies) logged in.
Based on this, if you are a developer, create a separate account for your applications and 'pump' it as independently as possible (separate ip, specially purchased, never leave your main account, keep a special browser profile for work, and also purchase a separate mobile device ( the most difficult question) ... at least your main account will not be dirty.
ps The situation with Google is terrible and ideologically disgusting, and it will get worse. We (not only programmers) are so dependent on this monopolist that it can affect our lives in a negative way, and bad abuse-support only contributes to this.

I
Igor Tumpurov, 2020-03-03
@ig2games

Can you please tell me where you posted on Reddit?
The same message came, the appeal has already been filed.

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