Why old subscribers are being "milked"

Question

Computer networks

Good afternoon, dear habratchane!

Everyone knows the situation when, for example, a provider or a cellular operator. releases new tariff plans that are more attractive. Of course, customers don't know about it. Yes, it's a shame, but in any case, after we found out, we can switch.

Recently, I ran into a different situation when I found a leaflet at the entrance with a tariff that is several times cheaper than mine and with goodies. Satisfied, I called the technical service. support, they answered my question that this tariff is only for new “clients” and that I am going through the forest (there is, of course, a loophole - I can disconnect, pay a fine, and connect again ...).

Isn't this all correct, isn't it like it's not regulated from a legal point of view (I don't know the FAS or something else)?

Answer 1

I saw a similar action. It contained some additional conditions and, among other things, it was stipulated in small letters that the cost of the subscription fee is valid for either two or three months and then automatically becomes equal to the current cost of the tariff. Those. benefit the first months, and then pay in full. Maybe in your lure with new prices there are also pitfalls.

Answer 2

In this case, the provider violates the law.
In accordance with paragraph 21 of the rules for the provision of telematic communication services,
“A contract concluded with a citizen in order to use telematic communication services for personal, family, home and other needs not related to entrepreneurial activities is a public contract.”
In accordance with paragraph 1 of Art. 426 of the Civil Code "A commercial organization is not entitled to give preference to one person over another in relation to the conclusion of a public contract, except as provided by law and other legal acts."
You can safely contact the FAS, there were precedents, they were always decided in favor of the subscriber.

Answer 3

What did you see illegal in a marketing campaign aimed at attracting new subscribers?

Answer 4

And here everything is simple. They signed a contract with you on certain conditions, under which your signature is. So from a legal point of view, they secured themselves. Your choice is to pay a penalty for terminating the contract or use the services at the current price.

Answer 5

Read carefully the terms of your signed contract.
If there is not what they are talking about in support, then send them and demand a new tariff.
Formally, in this case, you can disconnect and reconnect at the same moment.
If there is something that they are talking about in technical support, then figure out further what rights you, as a client, have and ways out of the situation. I'm pretty sure that shutdown penalties can't be permanent, and it's generally debatable that they exist at all.
I wish you success!

Answer 6

If the provider is really a radish, I offer a simple recipe. It works if, in addition to the person who signed the contract, one of the relatives is registered at this address.
1. The contract is terminated.
2. One of the family members concludes an agreement on new terms.