Why does the sound sometimes stop working in a 3.5mm jack on a laptop?

Question

Audio

Introductory: ASUS ROG Strix G17
laptop Marshall Major III headphones Dual 3.5mm jack (audio + microphone) both on the laptop and on the headphones. 3.5mm jack on the laptop works 100%, headphones also work

Somehow, after the BSOD, the sound through the jack stopped working for me, and the microphone worked properly and everyone clearly hears me. I scored on this matter for a while (I thought marriage), but for the sake of interest, I recently plugged the headphones into the jack again - and the sound played properly.

Later, the BSOD happened again, and the sound disappeared again, but the microphone works.

Enough time passed between the events - there is a sound for 2 months, then a BSOD and the sound disappeared; then a month and the sound appeared. Now again the BSOD was yesterday, and the sound disappeared again.

I can’t sin on the connector in the laptop. Well, he cannot work properly for months and stop exactly after the BSOD.

I still sin on Asus Crate, Sonic Studio 3, and realtech drivers - I tried to remove / reinstall the whole thing, but it did not help.
Once, for the sake of interest, I tried to restore the control point, and lo and behold, it helped - the sound immediately began to play. The only problem is that the restoration of a lot of things rolled back, and I don’t know what the reason is.
The BSOD didn’t write anything normal (now I looked at the Windows log, but there was no bsod there for some reason)

I tried everything I found on the Internet on this subject, including but not limited to:
restore the checkpoint
check sfc
reset sound settings
delete / reinstall any native Asus "ovskih programs

But I couldn’t catch the specific reason for the loss and restoration of

sound.Maybe someone came across, or at least tell me what else to dig?

upd: I rearranged Windows only when buying a laptop in December 2020, and the problems started in the summer

Answer 1

Looks like I found the problem. There is not enough power supply (dofiga of which hangs on usb).
Using the dump analysis, I found the problematic driver (iaStorAC), googled it and disabled the external hard drive. And immediately everything worked.
special thanks to mkone112

Answer 2

Most likely the case is in the connector on the laptop, as it was on one laptop. I took it apart, and saw that a couple of contacts had moved away from soldering. They often used the nest, so they shook it.