Why does the rating on Upworke drop if I have only fives?

Question

Upwork

Hello!
I have been on upwork for 5 months (retoucher), I took several orders from the very beginning, then I went to study and did not work. The rating was 100% all the time. For the last month I have been actively looking for orders, now I have 9 completed works - the very first 4.6, six of 5.0 and two long-term ones in the asset (I don’t see ratings for them and I don’t know if they exist at all). A month ago, the rating fell to 92, and today to 86. I'm in shock - I don't understand what's going on! Two weeks before the top rate, and then such a pig ((I didn’t close any orders myself, clients didn’t complain about my work, I write and answer questions and applications on time ... In a word, I’m in the unknown! Do clients rate for each " piece of "work in long-term work? This is the only "link unknown to me", nothing else just comes to mind!

Answer 1

rating is calculated for a certain time, it is not static, look at the formula for calculating job success

Answer 2

jss is downgraded for inactive long-term orders

Answer 3

https://support.upwork.com/hc/en-us/articles/21106...

Your Job Success score drops when one of the following happens between updates:
- You receive poor public or private feedback from one or more clients.
- Jobs you completed in the past are no longer considered because they are outside the score's time frame.
- Jobs with no earnings or no feedback become counted in your score, either because they were closed or because several months have passed since you received a payment.

Answer 4

Firstly, if you have more than 40% of the works do not have feedback at all - this negatively affects the Job Success Score.
Secondly, the private rating matters. (I'm wondering if the percentage of positive reviews correlates with the Clients would recommend you parameter or not?)
Thirdly, it is very useful to have customers for whom you did work more than 3 months ago - this increases the rate. (for example, you had 8 customers for 100 bucks for whom you did a great job, from the bottom 2 after 4-5 months they ordered another 100 bucks of work from you. And for all this you received excellent reviews. And there was one customer for 100 bucks to whom you screwed up the work at the end and he wrote you a very negative private review). In the end, your JSS will still be, I suspect, 100%.
I recommend contacting customers with a request to close contracts and write a few words. (although I have not asked you to write a couple of words lately, I just ask you to close the order, and they write a couple of words themselves).

Answer 5

But long-term active ones, I work on them. There are just applications in Active Candidacies, but these are just applications, not jobs, right?

Answer 6

But you don't see the private feedback that the client left for you. He smiled at you (publicly gave fives) and to the question "would you recommend this freelancer" put something like "hardly". That's all.