Why does the CTicket::Set method return nothing but execute?

Question

1C-Bitrix

Hello. I'm adding a message to a support request. I do it the same way as the manual .

require($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/prolog_before.php");
CModule::IncludeModule("support");
$arFields = array(
 "MESSAGE"                   => "message"
 );
$NEW_TICKET_ID = CTicket::Set($arFields, $MESSAGE_ID, '4972', "N");
echo "MESSAGE_ID = ".$MESSAGE_ID;

The message is added, but at the moment $NEW_TICKET_ID = CTicket::Set($arFields, $MESSAGE_ID, '4972', "N"); the method is terminated. And everything that I would not write below is not fulfilled. Did through a breakpoint, reaches this line and stops working. There are no errors. What could be the problem?

Answer 1

the method is terminated.

Did you enable error reporting? Have you looked at the logs? What version of php is worth?