Why does PHPStorm hang when opening and indexing a project?

Question

phpstorm

How to know the reason why PHPStorm hangs when opening and indexing a project?
Win10 platform
Checked the hard drive for errors, no errors.

Answer 1

TP first advised me to install my own JDK

The problem is that you are using the Oracle JDK - this is the most common cause of performance issues.
You can download our JDK here: https://bintray.com/jetbrains/intellij-jdk/openjdk...
Instructions for switching between JDKs: https://intellij-support.jetbrains.com/hc/en-us/ar ...

- it did not help
The second advice was this:
-That helped

Answer 2

Contact PhpStorm support.
It works quickly, and bugs are fixed fairly quickly (you will see fixes in EAP).