Why did the Yandex column with Alice become hard to blunt?

Question

Yandex

Subject. The girl at home has this "wonderful" domestic product from Chinese craftsmen. At first it seemed to work fine. But after some time it began to interrupt the playback of music either at the beginning of the track or in the middle. Reloading helps for a couple of tracks, then again.
I checked the Internet, the WiFi signal is stable and clear, ping to Yandex servers is less than 20ms, the channel width is 100Mbps. There are no problems with the Internet, everything flies from a smartphone and from a laptop. The column is a couple of meters from the router.
Where to dig, or just smash it off the wall?

Answer 1

Write to technical support . They respond promptly.