Why can calls not be written to the card?

A

Anto2020-07-10 16:39:11

Bitrix24

Anto, 2020-07-10 16:39:11

Good afternoon!

Prompt B24 box and telephony, it happens that calls are not written to the Card with the client. For example, one call will be recorded and the other of the same person is not. What could be the reason?

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