Why are touches on a multi-touch screen (10 simultaneous touches) intermittently recognized as a mouse (single touch) and a mouse cursor appears?

Question

Windows

The touch frame for 10 touches is installed and functions on the infokiosk running Windows 10 home (upgrade from Windows 8.1 full version), but periodically (after reboots, hibernation, sometimes after normal startup) it works like a regular mouse - only one touch and the mouse cursor appears. Touching and swiping on the screen is recognized as pressing and holding the left mouse button (selecting text, for example). A subsequent reboot solves the problem, but not always. It looks like the touch screen drivers are failing and it is switching to the normal mouse driver. On 8.1. had the same problem, "migrated" to the updated OS.
The device manager does not see any problems with the driver: auto-search for drivers gives a message about their relevance (standard Microsoft driver dated 06/21/2006 version 10.0.14393.351), and in general, they work, but are unstable.

What could be the problem? In the hardware or still in the software (if in the driver, where can I download the appropriate (stable)? And most importantly, how to decide?
Dear experts, I will be very grateful for the prompt answer
for Oia - installing 10 from scratch - here?

when reinstalling the OS for 123459
:
the frame is connected via USB (black cable at the top under the video troika, next to Ethernet)

Tried reinstalling the OS from both Settings and the installation media - didn't help. After sleep mode, the drivers are disabled / the mouse appears. Sometimes (rarely) it loads in this mode (without 10 touches).
Addition regarding power management in the device manager:

I configured it according to the advice of 123459, but, unfortunately, it did not help either - sleep / hibernation - mouse. And the sensor does not wake the computer from sleep, nor does the mouse / keyboard. In USB controllers, for all devices, where possible, unchecked the shutdown for energy saving - it did not help.
The device manager lists two HID-compatible mice, (now a physical wireless mouse and keyboard are connected to the kiosk), maybe one of them is the mouse that appears instead of the sensor?

Probably the key is in the BIOS, but where exactly to look for ...? Motherboard:

Photo from 08.02.2017:

Answer 1

you had a problem in the old system, so why roll an update, so that later you could sit again looking for where what? masochist Install with 0 10 ku and test and everything will be as it should