Why are calls to the open line (from the chat on the site) transmitted with a long delay of several days?

Question

Bitrix24

For example, there were no appeals today, I looked in the morning. After some time, a notification arrives about a new appeal, which is dated January 18, despite the fact that today is the 21st - information about the appeal came only now, a few days later.

Answer 1

In fact, integration does not work between your portal and the target system (for example, telegram), but between telegram and the Bitrix connector and between the Bitrix24 connector and your portal.
In the case of rest applications, a partner server is also added to this bundle.
Consider telegram: when writing a message in a connected bot, it is transmitted to the Bitrix24 cloud server (connector), from there, in turn, it is transmitted to a specific Bitrix24 portal. I assume that the queue on the connector is single, so the speed of message delivery between the connector and the portal depends very much on the number of messages on the connector.
With this, you need to contact technical support.