Who used the services of remote technical support?

Question

System administration

There is a need for remote technical support for hosting services through:
online chat and ticket systems - in Russian and English.
Questions:
1. How safe is it to hire a "remote sysadmin"?
2. Are there any services that provide such a service?
3. Are there services that offer separately: tech support in:
1. Online chat
2. Phone tech. support.
3. Support through tickets.
4. Are there any examples of companies that practice this type of customer support?

Answer 1

This is called "hiring a remote system administrator" (possibly a freelancer, an office, and just a contract). Plus, you will need a few more supports (well, or just someone who will wake up the admins for monitoring and tickets - you can also automate, but you can’t set up the automation normally so that it throws out a frank junk).
The prices for such services for hosting are much higher than for regular servers.

Answer 2

Remote outsourcing can be provided not only by individuals, but also by firms. Sign a contract, take responsibility for the contract.

Answer 3

1) without experience with him - dangerous, how do you know what kind of person is there?
2) there is, but not cheap, and look how you don’t transfer clients to yourself
3) maximum (3), 1 and 2 are unrealistic on outsourcing, or, more precisely, real in any call center answer "we are very happy, and now help - write-how ticket"
4) you can't determine it outwardly, usually they build it with remote ones like this: they answer and do what they can fix themselves (sometimes it's just to register domains and ip), or set up htaccess there, and what's more difficult - they transfer it to regular