Which specialists are responsible for business process automation?

Question

Work organization

Good time to all!
Dear experts, please tell me which specialist / department you can contact with a task statement (business process automation), there is a working business on the Internet, wholesale and retail trade, but there are many questions regarding manual work, these tasks need to be simplified (for example, where- then connect with 1s, somewhere else with something).
We know the moments where there are problems, we don’t know how best to solve them, we need someone who can offer solutions and a complete plan from start to finish.

Answer 1

https://en.wikipedia.org/wiki/Chief_technology_officer
Those person with excellent understanding of the IT side and experience in your industry

Answer 2

In order:
1. Business Analyst
2. Integrator
3. System Architect

Answer 3

Highly paid.