Which integrator to choose when writing CRM for instagram, whatsapp, telegram, vk?

Question

CRM

I'm going to start writing crm for a small company, I have little experience, I need advice when choosing an integrator for the listed services.
The selection criteria are integrator stability, ease of development, and price, of course.

I would be very grateful for any advice

Answer 1

I do not understand you...

integrator

what is included in this word?

Answer 2

An example of how you can write a phrase in which all the words individually make sense, but the complete phrase does not make sense :)
Who is or what is an "integrator"?

Answer 3

It looks like the first step is to deal with the TK.
There are different options
* Pull all messages to your database and somehow use them later in the client card, then think separately about what to tie to a vendor (a specific aggregator) or make a universal solution.
* Just display a chat in the client card, there are aggregators that give a custom iframe with chats.
* Perhaps, in general, managers will use the interface of the aggregator, and only notifications will only get into CRM.
About WhatsApp, you should know that there is an official WhatsApp business, but it is not cheap. And there are services that offer solutions based on the web version and it costs much less but with restrictions (for example, mailing lists are fraught with a ban).
And if the clients of the company that will use CRM are located in Russia, then you will probably need WhatsApp and, secondly, Insta. The rest of the messengers are unpopular.