Which call center software to use if you need advanced event processing?

Question

Telephony

Hello!
There is a need to create a call center to make calls to the site's customers. Site customers with phone numbers are stored in the database along with the "status" field. You need software for organizing calls to customers, which could, after certain events occur (for example, "call started", "call ended"), execute a script / send a request to the site, in a word, perform some actions. The essence of the task is to update the statuses of users who received calls after the end of the call / end of the campaign / other events.
Thank you!

Answer 1

FreeSwitch, Asterisk are fine.
A daemon listening for event_socket or AMI events, send whatever it needs.