Where to blame with upwork?

Question

Freelance

*surprise* crept up unnoticed.
For several years he successfully worked at elance.com, and then, suddenly, they decided to unite with this hated odesk and rebrand to upwork.
Elance persistently asked to transfer the profile to upwork and continue working there, well, he did.
I asked my current clients to transfer their profile there too.
In general, the client moved to Upwork, made a new order, and we continued to work with him ... After 2 days, both of our accounts were blocked (double registration was suspected) and verification was required.
I passed the verification, but my client is still (a month already) being thwarted and not allowed to pass the verification. The client is quite old (from 2012 on elance.com), he already has a five-digit amount of spent money, a lot of orders.
Money in hold, I can't take new orders, the client is in shock.
Where to get off this shit? Working on elance is not an option, they strongly advise against it.
PS
I do not advise anyone to deal with upwork. Even old and upgraded accounts can be locked at any time on suspicion of "double registration", lock your money and answer tickets for half a year.
Phone support does nothing at all. Live Chat stupidly disconnects from the conversation, does not even want to talk.

Answer 1

mini off: If you have trusted old clients, why do you bring them to exchanges at all? Work directly.

Answer 2

contact this lady www.slideshare.net/fwdays/it-47497295 (contacts in the first slide), they have two developer offices in Ukraine, describe what and how

Answer 3

Well xs, live chat always helped me, no one disconnected.
Of the freelance sites, there are also guru.com, freelancer.com
But I don’t know what’s good there.
In general, freelancing is the bottom, from my point of view. You need to have regular customers, and since you have one, then work directly.

Answer 4

And give a link to your profile and to the client's profile?

Answer 5

There is nowhere to blame, the problem is that there are no exchanges anywhere to pay by the hour.

Answer 6

If you can, let's visit us at Toptal . I wrote about the difference here .

Answer 7

I got banned from UpWork.
job success 100% , customer satisfaction ★★★★★
Reason: "You sent a lot of offers to the employer lately"- That's right "but no one hired you, so your knowledge and their level are not quoted, so we regret to terminate with you cooperation."
And the fact that 95% of Proposition are closed with the Expired tag? 0 interviews for such vacancies.
Well, thank God, I was going to get out of Upwork, and they got ahead of me. There are no jobs there.
Yes, and soon bankruptcy: https://vc.ru/p/upwork-fall

Answer 8

I suspect that this is the same crap as with Yandex Money.
as soon as they were bought by the Sberbank, they forcibly fraudulently asked everyone to be verified.
namely, they blocked accounts with alleged suspicion of changing the password, and it was possible to unlock them only after passing verification.

Answer 9

Try www.guru.com , I haven't worked there yet, but I've heard good things about this exchange.

Answer 10

And what are the alternatives to UpWork? No, try to get a job at TopTal. But there you need a level, specialized education.

Answer 11

There is no alternative to UpWork.