Where can I find CRM for HOA (electronic control room)?

Question

CRM

Good afternoon!
The task is to organize an electronic system for recording the time of employees for the HOA (Association of Homeowners), namely the EDS (Unified Dispatch Service).
In simple terms, there are 10 electricians, 10 plumbers, 30 cleaners and other employees who serve the housing stock of about 200 apartment buildings. There is a single telephone - a dispatcher, to which residents call and complain that their pipe has burst, the entrance is dirty, and so on.
You need some kind of solution (something like CRM), or an add-on to an existing CRM that would help the dispatcher monitor all employees working "in the field", control them, display reports, and so on.

Answer 1

Hello.
I don’t know if this is still relevant for you, but our team is now entering the market with the Hudson system of interaction between residents and HOAs. https://hudsons.ru
The system is completely free and is developing rapidly. If you are interested, we can organize a presentation of the possibilities.

Answer 2

Nothing ready comes to mind.
perhaps Bitrix24
I would personally write / hire a person who would do any of the popular frameworks.
So the task can be set more clearly, and the exhaust will be the way you want.

Answer 3

There is experience in implementing a dispatch service for management companies: accepting applications from residents, assigning work to craftsmen, technicians. Flexible CRM according to your requirements, IP-telephony and SMS are possible. Your own VDS server. Development and turnkey delivery, from 15 tr. For eternal use. [phone].